Dixie Road Medical Associates

My family members have been seeing doctors at Dixie medical for over 20 years. I had a few family doctors before I started to see doctors at Dixie Medical. All I can tell you is that the quality of care they gave are the best. The nurses and office staff are very helpful too.

really not enjoying spending 60 minutes on the phone (after the operator says it’ll take 5) to book an appointment within 1 minute or sometimes you get redirected and it’s just such a process…

Worst experiences ever! From Reception to the Butchers in the Lab! I understand 'why' their office only recommends going to Emergency = they refuse to help! Time to find a new office!

I was looking for a family doctor - called the clinic asking if they take patients. The clinic told me to apply online. I applied and got a call back from them saying that they will take me as a patient and asked me to book and appointment online. I booked an appointment - showed up at the clinic 3-4 weeks later to find out that they cancelled my appointment. They mentioned that I didn't respond to an email that they sent. Apparently, the front office staff are allowed to cancel patient appointments without letting their own patients know. Not a call - or confirmation about anything. This is an absolutely embarrassment to Canada's health care system. Unbelievable and absolutely disgraceful.

This is the most in professional clinic. The front desk has the worst people skills I have ever had to deal with. My family will never step foot in this place. Don't understand how they still have people going there. Going to a walk in clinic you are treated better. The sad part is there are good Doctors there. But the do nothing about the front of the house.

Like many other reviews, I share the same experience of being on hold for over an hour. On top of that, after all the wait and finally get an appointment with the doctor, the doctor orders a referral to a specialist, and I have been waiting for this office to tell me which specialist, for more than five months. Why is this ridiculous? Because my daughter’s doctor’s office is not as bad as this one. This is not a comment regarding the doctor because I barely spoke to her, this is about the administration.

I had been a patient at this clinic since the 80s with Dr MacClean. He then retired and I was assigned to Dr Kubba. I have nothing negative to say about Dr Kubba. The reason I left the clinic was because of the administration. The staff are extremely rude and when u call u usually wait a minimum of 45mins before someone answers the phone. The problem is the manager BERNADETTE KIELEY. Having gotten to know some of the staff over the years, they have given me the run down in confidence and the common denominator is Bernadette. The few times I have spoken or emailed her regarding a complaint, I have been met with extreme attitude and arrogance, basically putting the clinics blame back on the patients. Her disgusting behavior has no room in health care when patients are at their most vulnerable. The final straw was when I got a letter from the ministry saying I needed a pap smear. I called and was told they would need to ask the doctor for permission for me to come in for a pap smear because of covid (January 2022). Last I checked a pap can't be done over the phone. No one ever called me back. That was the final straw to take my family to another clinic. Do not think you don't have other options as a patient and have to put up with this treatment. There are many other clinics and doctors and nurse practitioners available who will treat you with kindness, respect and who are actually competent. Everyone should leave this clinic in my opinion, maybe then someone will really look into the problem and fire Bernadette.