Eagles Landing Medical Centre and Walk-in Clinic - Maple

Long term patient of Dr. Sen. He's OK when he's available, but he's almost always late to the clinic every morning. In my opinion this is borderline irresponsible and unprofessional. Every Saturday for his walk in hours, he would be late by half an hour at minimum. And he would not allow his patients to see other walk-in doctors like Dr. Jacobson. Ridiculous.

Please post a sign for patients walking in that doctors are NOT seeing any more patients 2 HOURS before closing due to high volume. You close your doors at 7pm. There is a reasonable expectation that at 5pm that I can be seen for a health concern. To be told the doctor is worried they won’t finish on time is not my problem but rather either a time management issue on the physicians part. Your doors are open until 7pm and as such patients have the expectation to walk in and be seen by a physician. If not..LOCK your doors and post a sign that you are no longer taking patients. To the credit of the receptionist she advised I go to the URGENT CARE CLINIC at Jane and Rutherford and let me tell you the service and care is fantastic.

Used to be a patient for bartfeld. Be wary when choosing this establishment. Communication is non existent at best and they will drop you when you need them.

Even though I wasn’t a frequent patient (28 year old male), a little bit of communication goes a long way to at the very least know they are dropping you.

Those that are accepting calls are very rude and will hang up on you when you inquire for info.

They do not have their patients well-being in the front of their mind.

Look somewhere else.

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Edit after owner response:

Yes, advising of OHIP policy is fine. However, inquiring about the policy is not grounds for an automatic dismissal of the policy. As a patient, I have every right to understand why I'm unable to go see a walk-in clinic in the case you are unavailable. I fail to see how this was an indication that it's not acceptable when even at the very end I was still trying to get an appointment.

When our only means of communicating with you is via phone, hanging up is completely unprofessional.

I hope this practice can learn and admit from it's mistakes.

Best of luck.

I took my toddler to this walk-in to have her assessed for a fever. We were turned away and asked to come back with a negative covid test. So to understand correctly, she wouldn't have been seen if she tested positive? I guess I'm missing the entire point of a walk-in clinic/doctor's office.

Turning away a 1.5-year-old due to outdated covid policies is concerning - this is far from protecting the vulnerable population. It's very disappointing to see the standard of practice at this clinic.

Went in with my daughter today for the first time based on star rating from Google Reviews. However, wish I had first read reviews as many others have had similar issues. When registering, the receptionist notified me that they won’t take my 4 year old child who has been complaining of an ear ache, in for a check up with walk in clinic because she may have Covid based on her temperature (which is related to her ear infection). I understand if she had more than one symptoms related to Covid. But just a fever when she’s clearly complaining of an ear ache? And as per previous posts, No I was not redirected to the pharmacy for a free RAT test nor did the receptionist offer to do one (which if they want one that bad then maybe hey should offer). As someone who works in the medical field with vulnerable people, would my excuse for not giving a patient care because I’m worried about other vulnerable patients be sufficient? To ensure safety my daughter and I both were wearing masks. I also saw that the doctor was in gown, mask and face shield walking around (which means he wears this whether someone has Covid or not?) which is fine but if everyone’s taking the necessary precautions, why refuse care to my 4 year old who’s suffering? Anyways, I respectfully left but felt necessary to write a review so others don’t waste their time when looking for good health care for their loved ones.

Friendly staff, clean premises. The front desk was welcoming, and the clinic was well-maintained, with ample parking. Dr. Jacobson was kind and helpful, addressing my questions patiently. However, he didn't disclose the high price of the prescribed medication. I was surprised by the cost at the pharmacy, which left me dissatisfied. Overall, the staff was friendly, and the clinic was clean, but the lack of transparency regarding medication pricing was a significant drawback.

Location has convenient hours however you can’t be seen for a walk in appointment unless you come with a negative rapid test, which of course they don’t supply. So you will need to go elsewhere if you want walk-in medical care unfortunately even though the government doesn’t provide or otherwise require rapid tests any longer. It seems that this office isn’t that interested in actually helping patients by continuing with such restrictive policies more than 3 years post Covid. They also close daily from 1-2 pm. Otherwise, the front entrance looks nice and their is lots of parking.