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Reviews — 8
They offer a great selection of new and used trailers. Easy financing and great customer service. Wildfire and I definitely love our "new to us" trailer!
Received wonderful assistance buying my new horse trailer from Gator Horse Trailers. I went to all surrounding trailer dealers in the area and found Gator to be the best. Christa and Alec were wonderful and helpful every step of the process Highly recommended.
I gave Gator Horse Trailers one star because I could not give less. I don’t know the quality of my new Merhow Living Quarter Horse Trailer yet as I have only used it twice. My review is based solely on the customer service I experienced from Gator (particularly the owner, Christa) and Merhow.
In February 2021, I looked on line at a Merhow Trailer Gator had for sale and by April 10, 2021, I made the deal and gave a $10,000.00 deposit. The trailer was to be ready in June. June came and went so I call Christa to see when the trailer would arrive. She said, due to COVID, it will not be here until July. I totally understood the delay…it was no problem. I heard nothing in July and in Mid-August I called Christa to explain that we had a trip planned for Labor Day and wanted to know if the trailer would be ready for that trip. If not, I would cancel my camp site reservation. To my question Christa said: do you want to cancel your order. I said: who said anything about cancelling my order. She ignored that and said it would be ready in October. That was my first inkling that something wasn’t right.
On October 6th I texted Christa asking the status and she said: “On production. I’m getting updated pricing”. I said: What does updated pricing mean and she told me I was paying $11,000.00 more for the trailer because prices went up. I said we signed the deal in April and I put $10,000.00 down. She said you can have your money back or pay more. I then called Merhow and told the regional manager, Matt, what Christa was doing. He said she was not doing a good job of communicating price increases. I asked if Merhow was charging Christa $11,000.00 more for the trailer and he said he would check. He did not respond to my emails after I asked that question.
Horse trailers were scares so I assume she knew she could get more from someone else. I argued with Christa to no avail and, since I had been waiting 6 months already, I decided to meet her demands and sue her later.
On December 14, 2021, Christa texted “your trailer is heading down” and asked if she should send it to have the generator installed. I said yes as I didn’t need the trailer until January. Two days later I asked if she would notify me when it arrived at her place in Ocala and she said “I will let you know when it is on the road”. Hmmm, so my trailer is heading down but it is not on the road yet…interesting. Nine days later I asked if the trailer arrived. She said it is heading down Monday, December 27th. So now it is getting somewhat comical.
On December 30th the trailer arrived and Christa said it is going to the place to have the generator installed. On January 13th I asked if the generator was installed and she said no, I will give you their number so you can call to ask them when it will be ready. I was amazed that it became my job to track the progress of when I would receive the trailer.
We finally picked up the trailer around Mid-February. About a month later I realized that I was driving with an expired tag. I called Christa and she said it was okay because I am not going to get pulled over. So now she is a psychic? The tag came a few days later.
Conclusion: This is the worst I have ever been treated as a consumer. I would never buy anything, including service, from Christa and would never buy a Merhow Trailer as the dealers did not intervene on my behalf.
Jeannette and Steve Squitiro
In February 2021, I looked on line at a Merhow Trailer Gator had for sale and by April 10, 2021, I made the deal and gave a $10,000.00 deposit. The trailer was to be ready in June. June came and went so I call Christa to see when the trailer would arrive. She said, due to COVID, it will not be here until July. I totally understood the delay…it was no problem. I heard nothing in July and in Mid-August I called Christa to explain that we had a trip planned for Labor Day and wanted to know if the trailer would be ready for that trip. If not, I would cancel my camp site reservation. To my question Christa said: do you want to cancel your order. I said: who said anything about cancelling my order. She ignored that and said it would be ready in October. That was my first inkling that something wasn’t right.
On October 6th I texted Christa asking the status and she said: “On production. I’m getting updated pricing”. I said: What does updated pricing mean and she told me I was paying $11,000.00 more for the trailer because prices went up. I said we signed the deal in April and I put $10,000.00 down. She said you can have your money back or pay more. I then called Merhow and told the regional manager, Matt, what Christa was doing. He said she was not doing a good job of communicating price increases. I asked if Merhow was charging Christa $11,000.00 more for the trailer and he said he would check. He did not respond to my emails after I asked that question.
Horse trailers were scares so I assume she knew she could get more from someone else. I argued with Christa to no avail and, since I had been waiting 6 months already, I decided to meet her demands and sue her later.
On December 14, 2021, Christa texted “your trailer is heading down” and asked if she should send it to have the generator installed. I said yes as I didn’t need the trailer until January. Two days later I asked if she would notify me when it arrived at her place in Ocala and she said “I will let you know when it is on the road”. Hmmm, so my trailer is heading down but it is not on the road yet…interesting. Nine days later I asked if the trailer arrived. She said it is heading down Monday, December 27th. So now it is getting somewhat comical.
On December 30th the trailer arrived and Christa said it is going to the place to have the generator installed. On January 13th I asked if the generator was installed and she said no, I will give you their number so you can call to ask them when it will be ready. I was amazed that it became my job to track the progress of when I would receive the trailer.
We finally picked up the trailer around Mid-February. About a month later I realized that I was driving with an expired tag. I called Christa and she said it was okay because I am not going to get pulled over. So now she is a psychic? The tag came a few days later.
Conclusion: This is the worst I have ever been treated as a consumer. I would never buy anything, including service, from Christa and would never buy a Merhow Trailer as the dealers did not intervene on my behalf.
Jeannette and Steve Squitiro
Gator horse trailers is the best place to buy your horse trailer! Not only did they provide excellent service when I bought the trailer a year ago, they have helped me with a warranty item in no time flat! I was worried it was going to be an issue, but a quick email to Christa, and a call to Merhow, and the issue is in the works to be fixed ASAP! Now that is a company to do business with! Both Gator horse trailers and Merhow are amazing! Thank you Christa (Gator horse trailers) and Todd (Merhow parts and service/warranty). You both are awesome! Keep up the great work! 😃 Thank you so much!
When another dealership sold a trailer out from underneath us we needed a quick purchase. Gator horse trailers was quick, informative and EASY. There were no games, no hassle and everyone worked hard to get us in and out smoothly. We’ve had the trailer for 3 months and absolutely love it. If you’re looking for HONEST and PROFESSIONAL people: look no further. We went to every single trailer dealership in Ocala and surrounding areas and gator horse trailers stood out. They care about the long term commitment.
For anyone looking to sell or buy a Horse trailer, I highly recommend Gator Trailers in Ocala, Fl. After a brief conversation with the owner my instinct told me this was an honest person. So I loaded up my Horse Trailer and drove 10 hours from NC to Gator Trailers in Ocala. ( Driving past many dealers as you can imagine) Their facility is first class, staff friendly, helpful and a comprehensive Technician shop that specializes in Horse trailers. Christa and her team get 5 stars from Bear Claw Ranch & Outfitters, LLC
I have had an exceptional and great working relationship with Gator trailers! I love the owner, Christa! We have never had problems with any business transactions! Christa has always been extremely helpful, courteous, professional, compassionate, patient and willing to go above and beyond to meet our needs! I recommend Gator Horse Trailer to EVERYONE! Is was a blessing and a pleasure to work with them!