Amazon

Intellectual honesty, integrity and name recognition Amazon
You are changing Prime Movies and in order to maintain the service as it was you request 35 $/yr, hence approximately 30% increase in Prime yearly fee. And you do it "silently", presenting it as a fait accomli for teh benefit of the customer. It looks more like greed. Isnt Bezos already one if not the richest person in teh world? As he said, Amazon will also fade away. And corporate behavior such as this on take out much of the luster from the name Amazon!

I bought Sony headphones from Amazon's website. Ordered on November 21, 2023 (Sony WH-1000XM4 Wireless Bluetooth Noise Canceling Over-Ear Headphones (Black)) I paid the "Black Friday" sale price of $249.99. Today, 12-13-2023 I noticed they are now listed for $229.99. I called your customer service # and spoke to someone in your South Africa call centers. They informed me they can't credit me the $20.00 for lower price they are selling for today. My option is to: "Return the pair I have, and order new headphones at today's lower price."
Call me silly, But this is a poor business model. Amazon is going to have to pay for the shipping for the return. Process them back in (RTS Return to Stock) which requires testing the headphones, cleaning them. re-boxing them, then selling them as re-furbished at an even lower price.
Seems like a poor business model. Only thing I could think of was, Amazon is counting on me to NOT go through the hassle of the return process.
My only choice is to return these Sony headphones. Buy them at Walmart through my Walmart plus account have a new pair by tomorrow. Walmart has them listed for $229.99 as well. You lost money and that's not my fault.

I had the worst customer experience with Amazon. Their customer reps are incredibly unprofessional. I have felt unheard and yelled at by one of the reps.

Pet peeves concerning Amazon: deliveries AND delivery instructions.
Example: recent delivery did NOT go to the address I specified but to a central location (where grubby hands will touch gift baskets in delivery, or worse).
Example: delivery instructions do NOT provide for simple requests such as RING THE DOORBELL, PLACE where it cannot be seen, etc.

While the company does provide a convenient service, they should NOT offer next day shipping. More times than not, next day shipping is not fulfilled as promised. There is no easy way to voice your frustrations on this issue either. For these reasons the rating given is appropriate. Do not purchase an item that you need with expected “next day” delivery.

Amazon sucks, I forgot my password I got a new phone number and they won't change my phone number by phone so I can update my information and password. I don't order from them often therefore I can't remember each item I've previously ordered so they won't let me update my password I'm done with them screw Amazon. 😤

I recently had a frustrating experience with Amazon's customer service. I purchased a product that arrived broken and when I reported it, they refused to issue a refund until I had packed it up, driven to a drop off location, and then claimed they never received it. After reaching out to both the company selling the product and Amazon's customer service, I was told that it would take up to 30 business days to receive a refund. I expressed my frustration about the time, money, and energy I was losing and explained that I had ordered the product for a meeting on Monday. Unfortunately, the representative was unable to offer any solutions and simply asked if there was anything else they could help me with. As a result, I closed my account due to their unsatisfactory business model, customer service, and products.