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Reviews — 3
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Staff is attentive and concerned for the patients well being.
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While there are some nice things about this facility such as gardens, food, and activities the nursing staff and aides leave much room for improvement. My mother was there for rehab and while she did receive rehab, there were days when she had to wait hours to receive help with wet pullups ( sometimes as much as 4 hours ) and problems getting basic ADL's completed. This is terrible for the person recovering to feel you are alone in a place designed to assist you. A much more egregious error took place here as well and attempts to file a complaint have certainly not been made easy. The licensing person listed on the wall who you can contact to file a report is deceased.I know no place is perfect and I was there as much as possible several times a week but this place needs to hire more compassionate staff and more competent ones.
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My mother rehabilitated here after total hip replacement and I have nothing but gratitude and respect for the excellent care she received. The skilled nursing staff was professional and caring, the social and cultural activities were of a very high quality, the food was delicious and nutritious and the onsite a Physical and Occupational therapy facility was so convenient and expertly staffed.
Thanks to everyone at Forest Hills for providing a real home to the residents and short termers as well.
Thanks to everyone at Forest Hills for providing a real home to the residents and short termers as well.