Esquires Coffee Hanley

The food and the coffee were both excellent but the overly loud group of staff standing around the till shrieking was off-putting and the light shades above where we were sat were absolutely filthy dirty, covered with a heavy deposit of dust. In fact the whole place looks uncared for and dirty, small maintenance jobs haven't been done etc. I shouldn't be surprised really it basically matches the rest of Hanley.

We have frequented this coffee house on a few occasions and are always very pleased with the service we receive. However on this occasion I absolutely disgusted with the way a member of the team spoke to an older member of the public.

The lady had come in to use the toilet and not purchased any items. I can understand that this is not appropriate and is a luxury for paying customers only. This was not approached in a respectful manner:
"Hi, can I get you anything?"
"I was just trying to use the toilet"
"It's for customers only, it does say on the door outside if you read the notice, it is in English"
This attitude and behaviour I find rude and assumptive. The lady may have not been able to read or may have additional needs. Which again, I appreciate that it is for paying customers. However the way in which the lady talked at was absolutely appalling. If it was a group of intimidating people or somebody who appeared to have dishonest intentions, this approach have been warranted. This was unnecessarily rude

This member of staff was loud and disruptive, no professionalism or courtesy for those around them.

We like to avoid big chains to keep the independent companies thriving and after this experience we will not be returning.

I find the irony of questioning an older ladies ability to read when someone is unable to spell 'cutlery' correctly.

One of the best coffees I've ever had!! Wonderful friendly service and fantastic breakfast too! Will definitely come back!! Little gem!!

Pleasant staff. I was a bit specific about how I wanted my coffee - they listened and gave me exactly what I asked for. Coffee was good BTW. Eggs benedict was OK: neither great nor bad. Nice atmosphere and a proper local café, rather than a corporate front for a bank.

Highly recommended by 9 year old Archie who says they serve the best hot chocolate he's ever tasted and the chocolate brownies are very delicious.
Lovely atmosphere, friendly & welcoming staff, for who nothing is too much trouble. Good selection of food and drink at reasonable prices.

I went for some lunch with my mum today for the first time at esquires but the shop looked full. A lady came over to us and found us a nice table hidden just round the corner to sit. Very polite when taking our order and kindly helped me to create an esquires member card for my next visit.The food and coffee was amazing.The displays had variety of fresh sandwiches and cakes. We had a tuna club sandwich a gingerbread late and a candy cane hot chocolate. Presentation was amazing and came within minutes. . My mum struggles with her balance and walking but we was close by to a disabled toilet that was handy for us.
Amazing experience.

As little gem! Lovely for a cuppa. Full English breakfast is fantastic. There are toilets both upstairs and downstairs.