Bakeshop Classics Spintex Branch

Ordered a mini cake for my guest and it was delicious.

The time given to me to pick my cake was 2pm, got there at 1:55 just for them to tell I have to wait fir 30mins because the cake is not ready. I decided to buy cup cake and drink to eat whiles I wait the ladies were just not minding me I stood there for about 15mins before getting served mean while I was the only customer there. Their customer service is very poor. They should do something about it.

The quality of the cakes and the service at this location is getting increasingly bad. Lots of excuses for cakes not ready on time. Workers very nonchalant about customer complaints and very unprofessional. I drive from afar for their cake and it's not ready because it supposedly got messed up on the side; Before that, one cake I got completely fell apart by the time I got it back to the party. Sad because they used to be really good. They really need to do better. In the meantime I am looking for alternatives options closer to me. I was really rooting for bakeshop classic but its going to be a NO for me. The Security personnel is very nice though.

This is very nice shop for all your pastries, offers swift delivery services, nice customers services, and is easily accessible

Got there @ 8:05 and my cake was waiting for me though my pick up time was 9:00am. Pleasant workers. Got myself couple of pastries too. We will start eating soon. They do have a parking space, access for wheelchairs and comfortable waiting space.

Sorry to give 2 stars but any company that fails to value a customer's time will never be commended by me. Inasmuch as their cakes are tasty, they took extremely long. I ordered a cake as early as 8am, gave them the specs and they told me it would be ready around 2pm. I came at 2pm and now they told me to come at 5pm. At 5pm I showed up and it was still not ready! A planned surprise birthday for a friend was almost ruined because of that. Very forgettable experience.

Lovely, tasty cakes. Excellent customer service and will go all out to give you the best service. A few slips here and there including wrong orders and delayed waiting times but they will always go the extra mile to make up for it. Trusted brand for several years.