BIRKENSTOCK STORE

I love the shoes, but today 17/7 at around 17:00 a woman with a dark red jacket and a big necklace was very rude. She was free just organizing shoes and I only asked her if she works here. She answered aggressively saying “I am busy now” in German. She later goes on to just stand freely and as I walk her way she quickly turns around to avoid me. The woman with a piercing was very kind though thankfully and I assume she was the manager. I wanted to share this in person but they were very busy.

The one that i can found in Hamburg. Nice and friendly

no stock on some items, not much voice neither. people not welcoming, maybe they don’t want to sell and they are probably understaffed

It's 2022 if you're gonna changing your opening hours a white piece of paper on the door is absolutely useless for your customers. Update the Google hours.

Although it took some time to locate this petite store, it certainly has all elements to be a must-come-again shop in Hamburg. First, it's well organized, and easily to spot the stunning new collection of the year once you set your foot inside the door, and other classic options are loyally sitting on the shelves. Second, the charming staff are prompt to questiones and very willing to help. With no hesitation, two new pairs of sandels are in my hands and the joyful shopping experience will be always on my mind. The staff even waved me good-bye through the glass, truly heart warming.

Zhe Germans and their traditional brands…Birkenstock’s store near the Axel Springer Platz (Jumping Axel Spot) is an example of a reborn brand: 250 year old brand…150 euros for a pair of sandals…and be-warned: during the summer there is a queue. I have 2 pairs and use them as house shoes. Confortable for some, ugly for others, Birkenstock is here to stay.

All sandals are named after cities, why no Hamburg? Probably rain shoes. Cheers!

I went and asked few questions regarding the shoe sizes. One assistant with curly hair very rudely got me the shoes. She was very upset that I wasn't getting the shoe that she got me. I asked for another design and once again very rudely said, "are you going to buy it this time or just look?" I guess it was very hard job for her to go up the stairs to get the shoe. I really didn't wanted to buy from her but had to as it was a gift. 2 other Counter assistant was reasonably nice. I felt that the curly hair assistant was just being racist towards me because I'm Asian. I could tell this by her greeting a German man entering the store infront of me with a smile but completely ignored me. Store itself had lot of designs. But customer service, very unhappy experience.