DSW Designer Shoe Warehouse

Ordered online for pickup. Long wait for someone to come help us at the pickup counter. Thankfully, I decided to try on the shoe before leaving. The shoe was used with visible dirt in threads and faded logo marking inside. We asked the lady to replace it and she claimed it was only tried on in the store and proceeded to clean it with wipes. We asked to give us another pair and were told it was the last one but we could order another one after standing in another line. We just asked her to keep the shoes and refund. Reminds me why I don't shop at this place.

Dont miss the clearance shoes upstairs! Big store great selection!

Service sucks, prices are not great, and it seems they resale used/defective shoes. I ordered some crocs for pickup from here as a last minute gift because the crocs store was too far from me and the malls were packed being the holidays and all. I picked up my order, and shoes from the bottom seemed they had been walked on and i also had to trim some rubber as it had extra rubber on the inside of the croc. I took it back as soon as i picked up and noticed and the girl at the register is clueless. The person in the front greeting just said they can order some for me as that was the last pair (like why sell a pair that’s not good in the first place) and i told her i needed them for today and that’s the only option she gave. None of them apologized, they couldn’t match the price for another pair of crocs (the ones i got were 25% off). Then the girl at the register tried to charge me again for the crocs i had already bought! This place is ridiculous. They are also sooooo slow. Never coming here again.

Very excellent service. Staff went all the way in finding the right kind of shoe and size for female friend.

My favorite DSW! Vanessa is super helpful, and this 2 story location is huge, clean, and well-organized. Install the app for coupons before you go.

Tried on a pair of hiking shoes and found a pair that fit and looked good so I grabbed them. I then proceeded to go look at some tennis shoes and found a pair that looked nice so I went to try them on at the little seat they have on every other isle. I set my hiking shoes down next to me to try on the pair of tennis shoes I picked out when an employee came over and asked if I needed any help. I kindly let her know that I was ok and didn't need any help but thanked her for asking and checking on me. I then tried on the tennis shoes which didn't fit so I walked back over to the isle which was 2 isles over from where I sat to try them on while leaving the hiking shoes I picked out next to the seat since I didn't want to carry them over to only grab a different pair of the tennis shoes in a different size. When I returned to try on a different size I noticed the hiking shoes I had picked out were gone. I literally was only gone for less than 30 seconds. I then looked around in confusion about where my hiking shoes disappeared to, only to hear that same lady who had asked if I needed help earlier say did you want those. I said yes I did want those, why did you just take them without first asking me and she didn't have an answer. This was so unprofessional and really upset me since I had to clearly tell her to bring them back in my correct size I picked out. She was unapologetic and liked at me like I was from outer space. When I checked out, a different lady rang me up and she was not friendly at all and didn't even say hi when I walked up to the counter. Needless to say I won't be returning to this shoe store. The prices aren't the best either so think twice about going here for your next pair of shoes.

Good deals on brand shoes!! Great customer service and super clean at all times
Highly recomended