Lotus House

Ordered a delivery and can honestly say it was the worst meal I've had. Poor ingredients, badly cooked. I spoke to Lotus House before leaving this review but they weren't at all interested.

The food was great that was not the problem, I made an innocent mistake of putting the wrong address and called up to change that because deliveroo was being a pain, the lady on the phone was great and was great help, it was the delivery person named Adam that had a problem going around a corner on his bike and had a massive attitude while I was calling up which I heard most of. saying: "it's not a me problem or a you problem (talking about the lady on the phone) and that it's their fault" reffering to me, also said that I should tip him more for making him go further when mind you the address that I accidentally put was about 35 steps away from my house. When Adam arrived and I opened the door he looked me up and down and looked overly suprised to find a teenage girl standing in the door way. The food came warm but the packaging was open making a tub of food leak and spill in the bag covering all the other tubs and bags of food which to me seemed on purpose but that does not matter, in the end the food was amazing and I got some of my curry in the end.

The delivery was quick, the driver was polite and friendly and it was the best chinese meal I've had in a while! Will definitely order from here again. Thank you 😊

Solid take away. Not going to win any prizes for the best Chinese food in the world but was definitely a pretty solid choice and certainly much better than a lot of Chinese food I’ve had! Really good value too especially if you order directly and collect. Was ready on time and the staff were friendly

The food was hot and absolutely delicious, this is the second time we’ve used these guys and both times it’s been fresh, quick ans full of flavour! Thanks for remembering my sweet and sour sauce too guys! We will be back next Saturday 👍

Lid wasn't closed properly on chop suey so all juice poured out. Had to empty each item individually and wipe over as sticky. Such a shame as some of the food was lovely. Might be nice if the ribs had meat on them.

Really not impressed!!! I made Lotus House aware of my allergy, they even called me to confirm my allergy yet i find prawn in my chicken chow mein, something that should not even contain prawn in the first place! I am incredibly lucky to of caught it soon as it hit my plate as I would be in A&E right now if i didn't! I've not been able to eat any of what we ordered because how can I trust it wasn't also cooked with prawn. This is not ok and a very serious food health and safety concern. A report to Norwich City Council has been submitted. I can't say I'll ever be ordering from here again as I simply cannot take the risk.