Walgreens

Great customer service, the staff is always friendly and helpful. This Walgreens makes sure to make you feel welcome 🤗

Major staffing or efficiency problems have been going on for years. Two years ago, I wrote a review that noted that you needed to come by after 9 or 10 p.m. to avoid a 30 minute (or longer wait. Things may have gotten worse, based upon an attempt to pickup up prescriptions from this location (100 W. Ontario) tonight. Tried at about 9:40 and there were four cars waiting. Came back at about 10 and their were five. The side of the building from the window back will only accommodate 5 cars, so I would have either would either have to waited around the corner of the building or on the other side of the aisle, to allow traffic to move between Sprouts and Walgreens. The line moves really slowly. It's probably 5-10 minutes per car. Last week, I came in at about midnight and watched the one staff member on the phone for about 20 minutes without even acknowledging me. When another car pulled in behind me, I finally hit the call button to try to get some help. (He could see me the whole time.) When you finally get to the window, the staff do seem professional. Walgreens just seems really greedy to not add one more staff member. After about 10:30 the staffing drops down further. All of this is despite Blue Shield and other insurers now allowing you to pickup 90 days worth of meds at a time, so probably allot of people don't have to come in nearly as often. Have attempted to take up Walgreen's offer to consolidate my prescriptions, so I don't have to come in multiple times in a month. It never worked. You also are pretty much forced to use the drive through despite the 24-hour status. When the days shift goes home (about 3 staff), the remaining pharmacy staff roll down the security gates to the pharmacy counter indoor, all or part way. I've read the reviews here and at the other major review page and I am far from alone in experiencing very, very slow service here.

The pharmacist and pharmacy staff are unprofessional and compassionless. If prescriptions are not covered by insurance or out of stock, maybe they should contact the customer and not assume what we want to do. The phone system is ridiculous!

I ordered snacks for delivery, and not even 5 mins after i submit the order it says delivery scheduled for tomorrow, so i just want to cancel it. The manager named Taylor was very rude and don't know how to talk to people when there is problem within their system. All he can say is that "there's nothing he can do, and he cannot help me." He was so proud about himself telling me that he's fast and order is ready for pick up for the rider to be delivered so they cannot do anything about it even if they rescheduled it for tomorrow.

I waited on the phone for pharmacy for over 40 mins. Someone picked up the phone and put me back in the queue and they picked up again but must have put me on hold because no one answered for 15 minutes then they hung up on me. I just wanted to know if my prescription was there. I put my prescription a week ago. They said to pick up in an hr. However I went back a few days later. And they said they are out of stock. They did ask if I wanted them to try to order it for me. I said yes. They said it would be here the next day. So I decided to call the following day to make sure I didn't have to drive over there again if it wasn't ready. So much for communication.

I called to check on a prescription and they said their not contracted with my drug insurance company. I called my drug company and they verified that they were contracted with Walgreens. Now we've both been on hold with Walgreens for 45 minutes and then Walgreens told my drug company that they didn't tell me that they weren't contracted with my drug company. So now they've called me a liar. In the end they put us both on hold and then hung up on us. I will never again step foot in Walgreens.

I know this Walgreens gets a lot of negative reviews. However, there is one employee that deserves to get recognized. His name is Dylan (hope I correctly spelled his name). He is always helpful, courteous and friendly. I have been having problems getting my prescriptions refilled. Other employees have given me the runaround. Dylan took the time to make calls and found out what the problem was. Thank you Dylan! Walgreens is lucky to have such a dedicated employee.