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Reviews — 8
Exceptional Service Provided by Master Barry!
I recently had the privilege of engaging Barry's services, and I'm thoroughly impressed. His technical expertise is top-notch, whether it's plumbing, electrical work, or fixing appliances like washing machines.
What sets Master Barry apart is his punctuality and professionalism. He always arrives on time and handles tasks with a friendly attitude. Communication is effortless, and he ensures everything is explained clearly.
Overall, I highly recommend Master Barry for any home maintenance needs. His skills, punctuality, and friendly demeanor make him a standout choice. If you need reliable help with technical issues, Master Barry is the one to call!
I recently had the privilege of engaging Barry's services, and I'm thoroughly impressed. His technical expertise is top-notch, whether it's plumbing, electrical work, or fixing appliances like washing machines.
What sets Master Barry apart is his punctuality and professionalism. He always arrives on time and handles tasks with a friendly attitude. Communication is effortless, and he ensures everything is explained clearly.
Overall, I highly recommend Master Barry for any home maintenance needs. His skills, punctuality, and friendly demeanor make him a standout choice. If you need reliable help with technical issues, Master Barry is the one to call!
Incredible opportunity to live in a place so close to everything, with beautiful views and a welcoming atmosphere. Apartments are beautiful and practical. I highly recommend it.
I would not in good conscience recommend living at the Hat to a friend or family. Here is our review, the pros and cons, based on 2.5 years there and having recently moved out. I’ll start with the pros as it’s much shorter of a list.
The location is wonderful. East Village is vibrant, exciting, well-lit, and accessible by foot for most of your basic necessaries. The Hat itself has a wonderful cleaning crew who do a great job maintaining the lobby and communal areas and they are all friendly women. The maintenance team (Barry, specifically) is the best and he was always so happy to help and always a pleasure to chat with.
The cons:
As mentioned in previous reviews the heat does not hold up well when temperatures drop below 25 and you need it the most. We were luckily provided a space heater by Barry which helped but it is still alarming and uncomfortable. The garbage room is constantly disgusting and overfilled. They need more pickups, period. We have seen mice and maggots down there. There are water shutoffs frequently - and I mean almost every week at times. Often an elevator is down and there are issues with packages being stolen from the lobby. I don’t understand why they can’t have cameras up there.
Now for the biggest con of all and the reason for my low star review: the move out inspection was criminal. We can’t find any other word for it. We lived there for 2.5 years and have a toddler and dog. The Hat markets itself to be family friendly and during the move in we were told to please make ourselves at home - to hang artwork, to get cozy and make it our space. To be fair we dealt with a woman named Janice back then who was SO lovely and she shortly quit after we moved in.
If we would have known just how nasty they were with dinging you for move-out then we would have done a WAY more thorough move-in. We would have documented every single paint chip and deficiency because you can bet you will be dinged for it. When we moved in all of the cord blinds were in a knotted mess - I’m talking a clump of knot that we spent 1.5-2 hours untangling each one. When we moved out we were charged $300 for a new cord blind in the primary bedroom. I know for a fact we hardly touched it after we moved in because we put up suctioned blackout blinds for our then newborn and never used the blinds in years. Just horrible. That is one of the many things we were dinged for.
I can understand a cleaning fee upon moving out, as I even mentioned to front staff we left in haste on moving day since we were moving cities. So I agree with the $300 cleaning fee (though $100 an hour for cleaning is still in my opinion unreasonable)
We had hung artwork and made ourselves at home, like we always do in rentals, and upon moving out we patched holes and used magic erasers on the walls. Somehow, we were still charged $400 for “wall repairs.” We were floored. It is absolutely criminal. When you walk into the building there is a sign that says “Home is Where you Hang Your Hat” but it should read “Home is where you hang nothing or else be charged obscenely.”
We were even charged for leaving a cleaning cloth in the dryer - small things like this make us very upset at our overall experience and leave a very sour taste in our mouth. It’s one thing to be like this at the end of the lease, but if you’re going to be like this at least be like this from the beginning so we knew either to not move in or to not really make yourself at home.
Overall we were dinged $1100 of a $2300 damage deposit. Never in our lives have we been charged anything on move out from other buildings and we treated this placed with the same high level of respect and care. We are clean and respectful working young professionals and we do not agree with the practices of the Hat. I’m not about to go name names, but I feel it necessary to add in that it is not pleasant to deal with some of the staff on the front end.
It’s a sad end to our couple years here, and we won’t be looking back with fond memories.
The location is wonderful. East Village is vibrant, exciting, well-lit, and accessible by foot for most of your basic necessaries. The Hat itself has a wonderful cleaning crew who do a great job maintaining the lobby and communal areas and they are all friendly women. The maintenance team (Barry, specifically) is the best and he was always so happy to help and always a pleasure to chat with.
The cons:
As mentioned in previous reviews the heat does not hold up well when temperatures drop below 25 and you need it the most. We were luckily provided a space heater by Barry which helped but it is still alarming and uncomfortable. The garbage room is constantly disgusting and overfilled. They need more pickups, period. We have seen mice and maggots down there. There are water shutoffs frequently - and I mean almost every week at times. Often an elevator is down and there are issues with packages being stolen from the lobby. I don’t understand why they can’t have cameras up there.
Now for the biggest con of all and the reason for my low star review: the move out inspection was criminal. We can’t find any other word for it. We lived there for 2.5 years and have a toddler and dog. The Hat markets itself to be family friendly and during the move in we were told to please make ourselves at home - to hang artwork, to get cozy and make it our space. To be fair we dealt with a woman named Janice back then who was SO lovely and she shortly quit after we moved in.
If we would have known just how nasty they were with dinging you for move-out then we would have done a WAY more thorough move-in. We would have documented every single paint chip and deficiency because you can bet you will be dinged for it. When we moved in all of the cord blinds were in a knotted mess - I’m talking a clump of knot that we spent 1.5-2 hours untangling each one. When we moved out we were charged $300 for a new cord blind in the primary bedroom. I know for a fact we hardly touched it after we moved in because we put up suctioned blackout blinds for our then newborn and never used the blinds in years. Just horrible. That is one of the many things we were dinged for.
I can understand a cleaning fee upon moving out, as I even mentioned to front staff we left in haste on moving day since we were moving cities. So I agree with the $300 cleaning fee (though $100 an hour for cleaning is still in my opinion unreasonable)
We had hung artwork and made ourselves at home, like we always do in rentals, and upon moving out we patched holes and used magic erasers on the walls. Somehow, we were still charged $400 for “wall repairs.” We were floored. It is absolutely criminal. When you walk into the building there is a sign that says “Home is Where you Hang Your Hat” but it should read “Home is where you hang nothing or else be charged obscenely.”
We were even charged for leaving a cleaning cloth in the dryer - small things like this make us very upset at our overall experience and leave a very sour taste in our mouth. It’s one thing to be like this at the end of the lease, but if you’re going to be like this at least be like this from the beginning so we knew either to not move in or to not really make yourself at home.
Overall we were dinged $1100 of a $2300 damage deposit. Never in our lives have we been charged anything on move out from other buildings and we treated this placed with the same high level of respect and care. We are clean and respectful working young professionals and we do not agree with the practices of the Hat. I’m not about to go name names, but I feel it necessary to add in that it is not pleasant to deal with some of the staff on the front end.
It’s a sad end to our couple years here, and we won’t be looking back with fond memories.
One of the best places I’ve ever lived! Friendly and helpful staff, very secure and safe building, close to just about everything you could need, festivals and events within walking distance and in the park below, beautiful sunrise views from my balcony and overlooking the mighty Bow. What more could you ask for?
I enjoyed a positive experience at this apartment and had rated it 5 stars. However, my recent experience has been deeply disappointing. I found myself trapped in the lift for 1 hour 10 mins, with no assistance received despite my attempts to contact the management. This lack of support during a distressing situation has completely changed my perception of this apartment. I'm left feeling frustrated and concerned about the level of care provided to residents. I urge the management to prioritize resident safety and improve their response protocols. I hope for swift action and better communication in the future.
Living in The HAT EAST VILLAGE apartments has been such a joy!
The staff are friendly and helpful, always ready to lend a hand. The building is clean and well-maintained, making it a comfortable place to call home. The location is convenient too, with grocery stores, coffee shop across and, quick access to the Riverfront nearby.
I highly recommend this place to anyone looking for a cozy and welcoming place to live.
The staff are friendly and helpful, always ready to lend a hand. The building is clean and well-maintained, making it a comfortable place to call home. The location is convenient too, with grocery stores, coffee shop across and, quick access to the Riverfront nearby.
I highly recommend this place to anyone looking for a cozy and welcoming place to live.
I have been living in The Hat since 2022 and I am very happy with the rental management team. Cathy and the team are always responsive and helpful whenever I need anything. Barry is courteous, efficient, and professional when he handles maintenance issues in the apartment. They are an excellent team and I appreciate their great work to making The Hat a great place to live.
