King Street Post Office

I’ve been going to this post office for a number of years and it’s always an enjoyable experience. I’m usually served by Ash who is always very helpful, knowledgable and always up for a chat. Thanks Ash for always making my day better 😊

I had the same experience some others have mentioned. The guy behind the counter made me stand outside in frigid weather, he actually shouted me out in this very passive aggressive way. Well, there wouldn't be a huge line if he could do his job more efficiently, that is all.

Great little Post Office run by excellent, knowlegeable, and very friendly staff. The person in front of me had a complicated issue which the staff sorted out very patiently. I was impressed at how professional and helpful they are.

I am so grateful to Ash for helping me today - and not for the first time. He is very kind and immensely helpful in an incredibly busy post office. I don't know how he copes with all the different customers, some of whom need detailed help - like me - and some of whom aren't very pleasant!

I just posted an old broken iPod in a small Jiffy bag using a service that allows a maximum letter thickness of 2.5cm. The postmaster “red x’d” the package because the Jiffy bag was a bit puffed up. It fitted through the letter thickness template he had with a small squeeze. Red X’ing means the package will go through an extra level of scrutiny to assess whether or not I or the recipient will be penalised. I’m now concerned that the recipient might be charged unfairly for an item that fits through a letter box if whoever checks it out is overly pedantic as I found the postmaster to be. Two stars because he didn’t raise his voice and was not rude. I usually use Hammersmith delivery office instead where the customer service is brilliant. I’ve never had this problem before.

***UPDATE***

Months after writing this review I received compensation for the loss of the item I posted. I suspect it might not have been lost if it wasn’t ’red x’d. This cost the post office £70+ as well as all the inconvenience to me and my eBay customer.

They are small but incredibly busy post office. Even still a hard-working to make sure the customers get the right assistant and services they need. Have a little bit of patience and they will help with all enquiries

Been coming to this Post Office almost everyday for the past 4 months to post items for my business and have recevied truly excellent service each and every time. The staff work tirelessly to serve customers. Lots and lots of people use this small Post Office, which is why there is sometimes a queue, but the staff do everything they can to serve customers as quickly as possible. And always funny, friendly, and with great character! Cannot fault these guys for their superb dedication and work ethic.

One of the worst post offices I have been to.

I went in there today on my lunch break they were taking so long I had to leave. Also it is very cold outside and apparently they have policy that you have to wait outside if the queue is past the drink fridge, I waited outside until there were 5 people in there and went in another 2 people came in might I add they I am black and the people that came in were very dark Asians. we were told to go outside because we were blocking the fridge. When the queue went down I went back in and another 2 non black people came in and were standing in front of this fridge the man that told me and the two other people to go outside saw them and said nothing. I pointed it out to him and he just shrugged. I work in the area and need to post quite often I will not be using this post office ever again.

Prior to today I have been in there and staff behind the counter are so rude.