Local Guides World
Reviews — 6
My experience at the Tory Burch store in the Kenwood Mall was exceptional. The staff was friendly and provided excellent service throughout my visit. I was able to purchase an all-black tote bag and the original Tory Burch perfume, both of which I love. Additionally, I signed up for their emails and received a generous 15% off discount, which was a pleasant surprise. The store's ambiance was inviting, and the staff's knowledge of the products made the shopping experience enjoyable. I highly recommend the Tory Burch store at the Kenwood Mall for a great shopping experience with top-notch customer service.
They are unable to process returns without the original credit card being present even with the original receipt. They only allow for exchanges and gift cards to be redeemed. This information was not shared with me before making the purchase and I would not have made the purchase had I known. The general manager claimed that they are not able to void the policy or accept credit cards over the phone. The general manager also stated that there is no one who can void that policy.
Quite a ridiculous policy. I’ll never be making a purchase from Tory Burch again.
Quite a ridiculous policy. I’ll never be making a purchase from Tory Burch again.
They have a good selection
The service are so gooooood….. and i get good price too. Just make sure you got no confused by your choice because they are all so adorable and nice…you ask the service there and they will definitely will give you the choice and bring you another size if you won’t fit by the onter one
Good selection of new items!
The staff is very rude and unprofessional. Super disappointed.