Sunrise Records

the most unprofessional service I’ve ever had to endure! staff member forced me to shout over the music to make my inquiry and seemed “put out” that he actually had to look up something!…never again!

Pretty frustrating that I have to double check that things are rung up correctly. It’s not worth going to the mall over $6 but I also wouldn’t have bought the movie at $16.99, so I feel ripped off and mislead. Feel free to get in touch with me to correct this, but I waited on hold for 5 minutes after calling to see my options and this felt like the quicker approach

I'm disappointed in the selection. And I couldn't order what I was looking for.

Amazing selection and variety at such affordable prices. Staff are very friendly and knowledgeable in both music and movies. Lots of great deals and offers aswell. Very convenient location within the mall. Look out for Timmy he is very helpful and absolutely loves his job

I decided to go once again and spend some good time looking for Music at Sunrise Records in St. Laurent shopping centre. Upon my arrival I was looking for something specific. I noticed there wasn’t so many customers since I arrived quite early on a Sunday morning. Alexis, one of the employees, was an excellent customer service representative. She really did the best she can in assisting me choose & also give her opinion which I asked her if she wouldn’t mind.

All in all, I’ve been to this location twice in the past week. Between Alexis and Sean (the store manager) I really couldn’t ask for more customer service or good sincere help, which is sometimes difficult to receive these days in the retail world.
However, I must admit they both in their own way went up and above what the average retailer I’ve experienced would ever do, hence I hope these 2 reviews in the last week do not go unnoticed by their management (head office).
Sean and Alexis are Excellent employees, and deserve their flowers in the present time, not only from myself, hopefully from management, and others reading these reviews.

Great job 👍
Shawn Deslauriers

Decent selection of records, but the young man working when attended this location on Monday could not be bothered to look up or acknowledge a customer when I approached him. No big deal, I just left and went to a different store. Not asking for backflips but a minimum of customer service skills…

Had the most excellent service today! I already have a good experience going there, love the things there, as lots of choice for records and my favorite anime shows!!