Things Engraved Online Only

I wholeheartedly recommend Things Engraved. Their service is top-notch, and their sales representative, Will, is nothing short of a miracle worker.
I ordered a large shipment of custom engraved glasses for my son's wedding on very short notice. (The fault for the short notice was entirely mine.) Will was able to get the glasses to me, beautifully engraved and carefully wrapped, even sooner than the superhuman deadline he had promised to meet.
Thanks to Will and Things Engraved, my family celebration will have an extra touch of class, and the guests will receive lovely souvenirs. In future, I'll be taking all my business to Things Engraved. I unreservedly encourage others to do the same.

This has always been my go to engraving place, although very expensive, they really are the only ones around. I needed a gift engraved for an event, so I called ahead to make sure they had the item, confirmed engraving costs and time to have it ready, so that I could run in before heading to the event.. Had my husband drop in earlier to prepay so things would be seamless... NOT!! When we returned to pick up the item, my husband ran in and she had it packed in a bag.. So he grabbed it and came out... The store manager had lightly engraved the piece and was hardly visible.. But proceeded to hand us the display model, with no box and no ribbon that the item came with... (Pewter Certificate tube where the bow hides the center joint) I was told they had others in stock, but in all the advanced planning, the manager was not able to "find" the boxed ones.. Until I insisted and waited for her to do so half hour into our event... Was so disappointed, have not been back since.

Initially I was told my order would cost one amount, upon pick-up was told it would be double the initial cost. The item was already engraved so I had no choice but to pay for it. No-one from the store contacted me regarding the change and when I went to pick-up the item, it was scratched all over and looked terrible. The customer service with all of this was AWFUL. I do not recommend them and will never be shopping here again.

The idea is great but the cost is outrageous. Engraved a mug and it cost over a 100$ as you pay for each letter

Jasmine was amazing. I came to get a key cut and a keychain. She was so helpful and kind and gave me some great ideas for a gift. I had a bad experience with a different key cutting location and she put me in a much better mood.

We had an anniversary gift engraved here and they did a wonderful job. I have come to this Carlingwood location before and much prefer it to the Rideau center location.

The worst ever experience I had. Been told to wait 1 hr for the gift to be engraved, I came after almost 2 hours and been told to wait another 15 min! Even by then It was not finished and sure to take another hour! Had to cancel the order:(

Incredible customer service. Whoever closed this location on Jan 31 deserves a raise. Carlingwood has my business, for life, thank you for stretching protocol to make my family happy.