Mandarin Oriental Palace, Luzern

Awed by the transformation, stunning historic & modern feel. Excellent service and posh pampering rooms. LOVE the Dyson hairdryers! Food & beverage was also spectacular.

Beautiful location, and the hotel meets the quality expectations of a Mandarin. The staff was very helpful as well. The dining options are limited as the French restaurant is closed half the week and the Japanese restaurant has a seating capacity of less than 10 people. Other than that, the stay was wonderful without any issues.

Beyond Exceptional!
Superb location - walking distance to Luzern's centre and with breathtaking views.
Rooms are beautifully decorated and very spacious with GREAT amenities.
The hotel is family-friendly - fabulous welcome kits for children!
Service is friendly and welcoming with attentive staff.

The Mandarin Oriental Palace is beautifully appointed and recently remodeled. Very stylish decor. Maids organize all your things, and leave little gifts. For example, they wind up your phone charger cables and secure them with hotel branded ties that you can take with you. I was reading a book, and they left a beautiful tasseled bookmark in my book. Kimono robes are in the closet, bathrobes in the bathroom. View of Lake Lucerne is excellent. We will stay again.

A wonderful stay thanks to the very warm welcome. Each and every colleague was kind, friendly, efficient and went out of their way to anticipate our needs. Thank you to the concierge team for organizing the bicycles and for the great spot to swim in the lake. We had wonderful dining experiences and congratulations to the culinary teams and service teams.

Our stay at the Mandarin Oriental in Luzern was magnificent! The hotel itself is so exquisite and the location is perfect! The hotel is positioned on lake Luzern with the boardwalk out front. This makes for a delightful and easy walk to town square . While staying we were able to borrow a few bikes to get around when we were tired of walking. The breakfast buffet was so good. We had dinner on the patio where the chef was cooking our food at an adjacent outdoor kitchen which smelled wonderful. The food was so flavorful and cooked to perfection. The rooms were lovely, serene, and very clean. All of the staff were very friendly and eager to be helpful. Top notch service in every category! We can't wait to visit again! Thank you to all the staff at Mandarin Oriental Luzern.

My husband and I stayed in June prior to a Viking cruise. I did not encounter a single staff member who was not cheerful, attentive and energetic. The luggage handling, housekeeping and breakfast service were excellent. The front desk staff went above and beyond to make our stay pleasant. Its a lovely property in a great location. Highly recommend.