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Reviews — 3
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Odličan smještaj.
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We were not showed the room and how to access it as their Booking page stated:
I mentioned to the staff we were around the area few hours earlier and can meet them as soon as the check in is available, they replied that to see us soon.
However, later they messaged us when the room is ready and didn’t wait for us to arrive even when I replied “see you in 2mins”.
The instruction message for the key was wrong, that leaded us to entered a different room than we booked.
When checking with the staff in their office for refunding the difference of the payment (as we originally booked a bigger room), we were asked to pay for the cleaning fee and we got blamed that we didn’t follow the instruction…
Anyway, we payed the higher price to stay in a smaller room. But then the second day I noticed that the booking is cancelled by them on Bookings. I contacted the property but no response…
It’s a bit disappointing that for a service provider, they don’t have the attitude to provide good service to customers 😔😟
I mentioned to the staff we were around the area few hours earlier and can meet them as soon as the check in is available, they replied that to see us soon.
However, later they messaged us when the room is ready and didn’t wait for us to arrive even when I replied “see you in 2mins”.
The instruction message for the key was wrong, that leaded us to entered a different room than we booked.
When checking with the staff in their office for refunding the difference of the payment (as we originally booked a bigger room), we were asked to pay for the cleaning fee and we got blamed that we didn’t follow the instruction…
Anyway, we payed the higher price to stay in a smaller room. But then the second day I noticed that the booking is cancelled by them on Bookings. I contacted the property but no response…
It’s a bit disappointing that for a service provider, they don’t have the attitude to provide good service to customers 😔😟
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The location was good even if you are with a car. 3rd floor, don't forget that ;) TV not working properly, no microwave, no Owen, no oil, no tea or coffee, no shampoo, no mat in the shower room, no view through the windows (stickers on it). Pay cash, not through the Booking platform. Pillows were uncomfortable to sleep (too big), but comfortable to work on the bed :)