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Reviews — 8
This gets a single gold star for terrible customer service. They do not follow up and do not take down information.
I called when I discovered I left an item. I called to report to dnata. They said they would call back and never did.
When I followed up a few weeks later, the agent asked for my information several times and didn’t even bother filing a report since he couldn’t find my item in the system.
I said aloud for their recording to note that they stated they couldn’t currently find it so wouldn’t even bother making any note/report in case it turns up later.
Remember to keep all your things! Dnata will make 0 effort to help you locate it.
I called when I discovered I left an item. I called to report to dnata. They said they would call back and never did.
When I followed up a few weeks later, the agent asked for my information several times and didn’t even bother filing a report since he couldn’t find my item in the system.
I said aloud for their recording to note that they stated they couldn’t currently find it so wouldn’t even bother making any note/report in case it turns up later.
Remember to keep all your things! Dnata will make 0 effort to help you locate it.
We were victims of missing baggage in account of the Dubai situation. Amidst a frustrating communication blackout from Emirates, it was a very pleasant experience with Dnata Singapore. They always came on line when i called, were very patient and helpful. Special Kudos to Ms Usha at Changi airport , T1 who went out of her way to help us locate our baggage even after working round the clock. She prioritised the customer. People like her are a huge asset to any organisation.
A BIG thank you to Dnata!!
A BIG thank you to Dnata!!
Kuddos to Ms Atika & Ms Aisah for their top notch
exceptional pro-active customer service delivery beyond the extra miles - with effortless smiles at all times during my check in to Air France @SCA. Please extend recognition to both of them!
exceptional pro-active customer service delivery beyond the extra miles - with effortless smiles at all times during my check in to Air France @SCA. Please extend recognition to both of them!
I travelled more than 195 countries and experienced many bad Airline Ground Handler services But Never Never experienced anyone worse than Dnata Singapore. Ironically it is the worst of all in the world operating in the best airport of the world. The contact, neither local/oversea phone, email, even contact on the website. you never get responses no matter how many times you tried. You have to repeat your issues each time you called and asked to wait for reply. But never received any response. It's really a shame to the air ground handlers services.
It's rating not even worth a star. But I couldn't come to the review page if I don't at least click on a star. What the sham of the tricks.
repeatedly to state your case.
It's rating not even worth a star. But I couldn't come to the review page if I don't at least click on a star. What the sham of the tricks.
repeatedly to state your case.
Possibly the worst customer service to existence.
Past the typical crazy long waiting time on the line, you'll be connected to an operator who has absolutely no information about your case and no agency on gathering proper update to understand when you shoukd expect your bag to be delivered (or if it had be found for that matter).
They are purposely giving a service that is designed to block customers enquiries without any attempt to properly inform on status and next steps, let along contributing to problem solve your situation.
Absolutely shameful.
Past the typical crazy long waiting time on the line, you'll be connected to an operator who has absolutely no information about your case and no agency on gathering proper update to understand when you shoukd expect your bag to be delivered (or if it had be found for that matter).
They are purposely giving a service that is designed to block customers enquiries without any attempt to properly inform on status and next steps, let along contributing to problem solve your situation.
Absolutely shameful.
Very bad service, we have to keep calling them for updates on our luggage delivery, and the best part the hotline is not in Singapore so they are not helpful. The only answer they can give “the Changi group is not answering” . 3:30pm luggage landed but the delivery is next day. All the answer is scripted and not helping the customer!!!
Re: Mr Mohamed Faiyaaz Bin Mohamed Unis at Emirates check in counter
I would like to thank you
Mr. Mohamed Faiyaaz Bin Mohamed Unis SAP: 15088, praise for his excellent service with assisting the check in. I was travelling to Melbourne on 20/10 by Emirates EK404, during check in, staff told me I need to apply for AustralianETA on line which I wasn’t aware, I was panic because the application took a long time and I wasn’t sure how to do it, I asked Mr Mohammed Faiyaaz for help, he was patiently guided me to get through the application successfully, if not for him, I would have missed my flight. Thank you him for his extra mile and support, his 5 stars services. I hope your company acknowledge his great service.
Happy passenger
Wendy
I would like to thank you
Mr. Mohamed Faiyaaz Bin Mohamed Unis SAP: 15088, praise for his excellent service with assisting the check in. I was travelling to Melbourne on 20/10 by Emirates EK404, during check in, staff told me I need to apply for AustralianETA on line which I wasn’t aware, I was panic because the application took a long time and I wasn’t sure how to do it, I asked Mr Mohammed Faiyaaz for help, he was patiently guided me to get through the application successfully, if not for him, I would have missed my flight. Thank you him for his extra mile and support, his 5 stars services. I hope your company acknowledge his great service.
Happy passenger
Wendy