ArchCare

My Mom has done a 180 degrees since her enrollment last Summer. Her dementia diagnosis seemed gloom and doom for our Family but the services and support at ArchCare’s PACE Program @Carmel Richmond changed her life. She maintained her independence with support and my Sister and I appreciate the resources and assistance they have given. I highly recommend this Program to any Familyygat want to provide a safe haven for the Aging and respite for caregivers!! God Bless ArchCare!!!

If I could negative stars, I would. This facility was once a top rated health care/nursing home- rehab facility but my loved one did not receive any type of care or supervision that should have been given. Staff was not warm or caring at all. Sent to Verrazano Rehab/Nursing home and for "not so good reviews", the best care was given at this facility. Verrazano had Old School care from employees that have been there for many years.

I was afraid when my mom needed to be placed in a nursing home. When we visited Archcare after touring other facilities I felt that this would be the place for her. The staff was friendly and it overall had a better vibe than other nursing care homes. She seems to agree and is as content as can be expected. She has made friends and she likes the staff members. I would recommend this home to anyone who needs this level of nursing home care. If we had it to do all over again I would encourage my mom to be placed at Archcare.

The staff is amazing. My mom spent a month here for rehab. She has dementia and is always confused in new surroundings. Staff was patient and compassionate. The CNA's kept her around them in the evenings when she was sun downing. I was secure in knowing she was well cared for when I could not be there. The room was kept clean, and the house keeping cleaned at least daily and whenever needed. The first floor is lovely and a nice place to visit with your loved one. The back patio is beautiful as well, a great place to sit, get fresh air, really feels like home and not an institution. Therapy was great, getting mom back on her feet and able to go back to her home. Highly recommend!
Laura Strohm

I am very happy with the care my mom receives at Carmel Richmond nursing home. My mom is there for two years. The staff on the 6th floor is kind and caring. I visit my mom often and have become friendly with the staff. The nursing home offers an array of entertainment for the residents to keep them engaged. The building is extremely clean and it is decorated beautifully for the different holidays throughout the year. The meals my mom receives and eats are delicious and healthy. Overall I am happy with the care my mom is given and recommend Carmel Richmond nursing home highly.

This is the worst experience I have ever had. DO NOT put your relative in this facility unless you can be with them around the clock. They are extremely understaffed and most of the staff are there just for a paycheck. We can get passed the food being horrible. We cannot get passed the way my mom was treated. No one listened, no one paid attention, and if they did they just did it their way anyway. Therapy was never consistent and some days she was in the bed and dirty for over 12 hours. You are only allowed to get a shower once a week and have I mentioned totally understaffed. Horrible, Horrible, Horrible. -0 stars

I am very pleased with the care my mom and it would have gotten a 5 star but the food is disgusting. It looks disgusting taste disgusting smells disgusting and I wouldn't feed it to my dog or any other animal for that matter. They need to give patients an lotion. I have to bring my mom 2 meals every day. She missed me 1 day due to a snowstorm and her sugar dropped very low. My suggestion is to give better food to the patients since their benefits are paying you enough. My mom has been here for 3 weeks and I haven't seen a good meal served yet. The staff are kind courteous caring compassionate and work very hard. Please do something about the food