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Reviews — 8
just bought helly hansen but do not have the merch yet
Nice store, really big and well laid-out. Great selection of products. Lots of parking, other shopping nearby.
I usually would give this store a 5/5. Unfortunately, I was there last week and made a large and expensive purchase. The one staff member who was willing to help was absolutely amazing. The three I talked to before her were so rude and had zero work ethic. The three of them were just talking to each other and ignoring other customers who were also looking for help. I could keep ranting, but I won't. So thank you to the amazing one who did help. I wish the rest of the staff were as helpful as you.
Poor customer service by their employee vasudha just passing by Canadian tire thought to buy some stuff and when i went to check-in counter she was on counter 7 and behaved to bad i think she didn’t got proper training how to deal with customer this kid must be polite and know how to deal with customers i will pass by again and will see if their is change in her behaviour after this review i hope she understands this thank you
In the past couple of years I have been avoiding the store in Charlottetown. The store started allowing dogs into the store with their owners. They are loud and in some cases not held very tight on a leash. Fights have even broken out. I am quite leery of dogs to begin with. But this is over the top. I was a regular customer at Canadian tire. Now I avoid it as much as possible.
Very disappointed. Ct has always been a go to place. Have been dealing with CT for approximately 60 years. Purchased a battery for the car about 1 month ago. The deal at the time was a $30 promo card and $20 dollars worth of CT points. Today went to CT to buy some tools and parts for a project. When the young lady helped find what I was looking for in a locked cabinet she informed me she had to take it up to the cash, really did not appreciate being treated like a thief. Then at the till after the young lady rings it up, over $190, I say can I use my CT points and give her my phone number. She then informs me I can not use the points without some kind of a card, really. Then I give her the promo card I received 1 month ago and she informs me it has expired. Really, expired in 1 month? I asked to see a manager and a guy shows up in a black shirt and asks me what the problem is, again really?, I informed him of the issues and he says nothing I can do corporate policy. I informed him I have been a loyal CT customer for 60 years and that this was unacceptable. He gives me the deer in the headlights look and shrugs. I told him if that is your decision that I was done and would no longer be a CT customer after 60 years. Now that is customer Service for you.
This store is so frustrating. This time I called, wondering about getting a balloon bouquet. Chose housewares, the girl who could barely speak English, said she'd transfer me, the next guy, also, could hardly speak English, said he'd transfer me but instead hung up on me. I called back, chose general customer support the next time, the guy, again, could barely speak English, asked if it was a plant I was talking about when I asked about a balloon bouquet. I said, no, you clearly don't know what I'm talking about, so can I speak with a manager perhaps, he came back, could I just tell him the product number, he'll look it up, I said I don't have a product number, I'd like a manager please. After waiting on hold for 5 minutes, I figure I was just being waited out so ended up just hanging up. I'll take my business elsewhere. I'm just glad I didn't drive across town and waste my lunch hour being ignored by staff which is my usual experience there.
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