Ted Baker

For the first time a really unpleasant experience in Ted Baker.
The Staff in the shop couldn’t care less for the customers. Not helpful at all and when I went to buy two items an expensive coat and dress - the girl at the counter was arrogant and disrespectful. She just mashed the clothes together and I asked her nicely if she could pack the clothes properly and she answered in the most arrogant way that this was the best she could do.
If I didn’t want the clothes as bad as I did, I would have left the shop without buying anything.
Definitely a shop I would never return to. I’d rather go 10 miles more for good service.

Ted Baker is a very known prestigeous Clothing Store that we love as a family , and we tried different international locations for. Nevertheless , we had a bad experience/incident at Ted Baker Branch next to Harrods that I believe is related to employees not the shop management itself. My wife's iPhone 14 pro max was stolen there , most probably by one of the workers , and the Manager refused to see the surveillance cameras , like he knows the fact and dont want to go in trouble , insisting that I have to go to police to make a calim then to have order by Police to check the cameras , after all invistigations and searches we did , we were pretty much sure that one of the workers did that thift. We were about to leave london in one day and no time to visit police station and go through the expected hassle, especially that we gave him an exact time to check the cameras not that we're going to waste their valuable time. Bad management of the situation by the sinior guy in the shop turned our trip to a misery , not becasue of the phone cost But because of many valuable contents there in. He could see the cameras by himself and solve the matter quickly , but all our trails went in vain.
We left London , but I advise the management to invistigate the team at the branch to check their integrity as this impacts reputation. Time of visit was in Aug 17 /18, 2023. Regards Ahmad

An incredible customer service, We will definitely be back! The staff was very helpful and friendly. One of the best Ted Baker’s stores in London.

Very cool store. Staff is very helpful especially want to thank Mary who was super helpful finding right sizes, advising and recommending right style for me and my husband. We got quite a lot things on a day. Thank you from happy customers!

Thanks so much Jumana ( hope i spelt it right)
It was one of the best experience of shopping at Ted Baker. All staff were very nice and i was served by Jumana . She was very warm, informative and friendly.I will definitely will be going to this branch in future more. Amazing experience and I left the store with so much happiness , already planned my future items to buy 😊 💓.

Thank you to Jay the store manager, I was looking for a dress online for my grans funeral and because of COVID it has been a nightmare trying to find a dress in my size and he was able to find the dress promptly and in my size and it was just the last one in store and was able to deliver it to my local ted baker store. Thank you so much for everything today, you put a smile on my face!

Amazing customer experience 😊 received from their store manage. I had to exchange a defective piece which I bought from Oxford and saw that day. There was a thread coming out from the New launched Jumper. She investigated and changed in minutes. Also the team member were so professional. Thanks