Top of the East

This has always been my go to spot in town. Undoubtedly the best view in town for a bar…unfortunately there has been a rapid decline in service and quality in food over the last year and half.

Biggest issue seems to be staffing; understaffed it looks like which is leading to bad service. Last two times I came here; waiter forget to put my food order in completely I asked him about it after 30 minutes since it was just cookies. Cookies came out rock hard. They’ve always been my favorite.
Second time I sat down and the waitress didn’t come back after the initial order for 20 minutes.

It’s a shame because the atmosphere here really is top notch and the view..hope a management change turns things around. I’m still hopeful.

Recently, a group of my friends had a birthday gathering at this place, and they've had a horror story to tell about the incompetent wait staff and management. Including lumping a check for 20+ people who don't know each other well, charging $140 to "cut" a birthday cake, yelling and calling the cops on someone for standing up at the bar, etc...

While I read the other reviews, I see owner's passive-aggressive, fake-polite, "go somewhere else to your liking" response on more than one occasion, too.

That's unacceptable and unbelievable... By the way, I've been to this bar once last year, wasn't too impressed with limited food menu and subpar culinary qualities. I wasn't going to write this review until I realized how horrendous the management runs this establishment.

If I could give a 0 star rating I would, which is unfortunate because the venue really does have an amazing view of Portland. After my terrible experience there last night, I will not be returning nor would I recommend this place to anyone. I attended a small (less than 25 people) gathering to celebrate a friend's birthday. When I arrived I was shocked to learn that "our server" had called the police on someone in our group because they declined to sit in a chair at one of the tables reserved for our party and instead choose to stand at the table; this person had recently suffered an injury which required them to stand. Instead of showing empathy or trying to de-escalate the situation, our server was rude and his behavior only escalated the situation. With approval we brought in a cake from an outside vendor and asked if it would be possible for them to slice it for us. Our request was accommodated, for an outrageous price, which cost more than what we paid for the cake from a high-end bakery. I tried to order my drink from the bar but I was told I had to place my order through my server; I waited 15 minutes for the server to acknowledge me and take my order. The drink was well made. When it came time to pay, the server brought over ONE bill and stated that the check had to be paid with ONE credit card or cash; he became rude and argumentative when we asked for an explanation. Most venues will tell you from the start if it is their policy not to split checks, which he NEVER mentioned. I worked in the restaurant and bar industry for many years and I've never experienced such unprofessional and rude behavior. Top of the East, some of your staff could have done a lot better last night. We all left deeply disappointed and dissatisfied in our experience and most, if not all of us shared the sentiment that we don't have any desire to return to your establishment.

Service was fantastic. Cocktails were pretty solid. But $14 draft beer is insane considering cocktails were only a buck or two more. The only explanation I could think of is they don’t want people to order beer here? Very bizarre

Great rooftop view! Very nice place to just lounge. Loved that it was within the hotel we stayed at. Service is 3 stars because we were told to seat ourselves, then after 15minutes of no service and seeing the server at the many tables around us, we had to order at the bar to bring the drinks back to the table. Otherwise- cool spot.

Not a single non-alcoholic beverage on the menu - major disappointment, especially considering even the hotel restaurant has a couple! I ordered a cocktail virgin and was charged full price. Then I ordered a ginger beer - $10 for a small glass. My partner enjoyed his first well-balanced Old Fashioned, and his second was overly spiced. The Amish Butter Board was super tasty but needs more bread! The Roasted Garlic Hummus was delicious and the vegetables served with it were hardly prepared - halved bell peppers loaded with seeds and halved radishes that were too thick for a naturally bitter food. The ambiance was lovely and a couple of talented musicians were playing. The music was extremely loud. We waited quite a while for service, once we were seated.

Over an hour sitting at the bar both these bar tenders ignore you and don’t even acknowledge you sitting there they only service the slips for the table, apparently tips are better from the waitresses! every person at this bar waited and we watched at least five to six couples wait no drinks no knowledge and still never recieve a drink worse two bar tenders worse hotel. They send us up to the 15th floor the atmosphere is terrible. I would never stay here agin nor would I have either one of these rude bar tenders ever work in one of my bars. We decided to move from the bar after sitting there like idiots for now an hour and half and sit at a table and finally waitress immediately comes over and it took all of 2minutes and we were served. This is the most ridiculous bar ever!!!! Never will be back and nor will this entire wedding party