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Reviews — 8
UPDATED ** my mother GOT ABUSED HERE BY AJ BRIAN & Ruth the worst place you could ever imagine. this place will make you crazier, ALL THEY CARE ABOUT IS MONEY IF YOU HAVE A GOOD INSURANCE . lets begin with my mother going into this facility thinking shes in good care and to change her medication, its been about a week now that shes been in there. i cant get a hold of anyone on the phone and when i do shes allowed to talk for 3 minutes because shes heading into group.. okay thats fine but everyday??? now my mother went into that hospital fine she just wanted to change her medications everytime i talk to her she sounds worse and worse everytime. theyre inducing her with medication that we dont know if its doing her any good and when i complain to a nurse about this they keep saying shell have to wait to see the doctor. she got a sezuire 3 days ago and she fell and one of the techs kicked her leg and said “GET UP AND STOP FAKING “ IT she broke her toe so they sent her to dr phllips hospital in which we DID NOT KNOW UNTIL WE CALLED THIS FACILITY , ALLEGDLEY they sent HER BACK HERE and also keep in mind when i called dr phllips hospital they said she was transferred back to parkway now we got false information and we dont know where she is and obviously they take away your phone so we have no way of reaching her and seeing if shes okay. this all takes us back till today.. they discharged her and did not contact us at all. NO ONE CAN HELP YOU HERE IF YOURE IN DANGER PLEASE STAY AWAY AS FAR AS YOU CAN. IVE ALREADY CONTACTED A LAWYER AND WILL BE TAKING LEGAL ACTIONS
The photos are nothing like the inside. The only windows are in the phone room/quiet area (which is the loudest room) and the cafeteria. Common areas are only swept/cleaned once a week at best. Sleep is impossible as the techs constantly gossip very loudly with one another and click their pens constantly when they are doing their checks every ten minutes. Having a bed closest to the door is not ideal if lights are a problem for your sleeping, but no worries, they will just try to feed you more drugs. I was held past the 72 hours, although deemed competent for self release, they then tried to keep me another 3/4 days because it was the weekend?! They also lost my medication in the longest process (over 24 hours) of admission. They ask if you have any dietary restrictions, yet don't follow through until you're about to leave. I was giving absolutely no information about the process and had to track someone down multiple times to find out what was going on. That still took another 36 hours and someone on the outside calling in to find out. Not to mention you see the psychiatrist through video for about two minutes every day or so... Cherry on top is they even spelled my name wrong. Worst $9000 "vacation" ever.
I do not know how this facility stays in business. The only thing I can say is that it was false imprisonment, as they would not release after a 72-hour Baker Act hold.
1. They have no oversite of an actual doctor; their CEO is a nurse, and they only have doctors contracted.
2. Apparently, if you have good insurance, they will attempt to keep you for as long as possible. If you are admitted under the "Baker Act" it is a 72-hour hold. Do yourself (or your loved one) a favor and request form: Right to Release (they call the R2R form) at the exact 48-hour mark to ensure release at 72 hours.
3. They kept my loved one incarcerated (after the 72 hours) because they said that they do not discharge on weekends. LIE. When I pointed out that their facility policy does not supersede state law, they changed their story and said that it was because the Mon-Fri contracted doctor didn't leave release instructions and the Sat-Sun doctors didn't feel comfortable releasing. I called the Sheriff's office to report False Imprisonment and have that Sheriff's report.
4. I arrived at the facility with a copy of a Healthcare Surrogate, which they would not accept, and the Baker Act actual code to advise the facility that they had no legal right to keep my loved one past the 72 required hours. The woman at the front desk who Identified herself as the Managing Nurse (Flo) told me that she was not going to look at the code and that I was wasting my time. I sat in that lobby and called the Sheriff because the legal counsel I sought advised me to do so. I was at the facility for approximately five (5) hours.
5. I have video documentation of the facility letting my calls ring then disconnect repeatedly. I also have proof of calling from another line/phone and the facility immediately answering.
6. In our experience, they do not offer real assistance to their patients who are being held for the Baker Act, they do fly-by assessments and "group therapy" if the patient is interested, but my loved one never saw it occur and was not informed of it until I spoke to the therapist, Stephanie, to notify them.
7. It was a nightmare experience for my loved one and I. Now my loved one is reporting PTSD from the Central Florida Behavioral Hospital "care".
8. I have copious notes, names, dates, videos, screen shots and witnesses of the entire ordeal and have advised the insurance company of the situation as well as the admitting primary care provider who has promised that their office will never send another patient to that facility.
Closing advice: DO NOT SEND ANYONE TO THAT FACILITY. If, like me, it was too late, and they are already there: Demand to speak to the Patient Advocate (they (Flo) would not let us speak to one) and fill out the form Right to Release at the 48-hour mark or advise the Patient to fill it out whenever you speak to them.
1. They have no oversite of an actual doctor; their CEO is a nurse, and they only have doctors contracted.
2. Apparently, if you have good insurance, they will attempt to keep you for as long as possible. If you are admitted under the "Baker Act" it is a 72-hour hold. Do yourself (or your loved one) a favor and request form: Right to Release (they call the R2R form) at the exact 48-hour mark to ensure release at 72 hours.
3. They kept my loved one incarcerated (after the 72 hours) because they said that they do not discharge on weekends. LIE. When I pointed out that their facility policy does not supersede state law, they changed their story and said that it was because the Mon-Fri contracted doctor didn't leave release instructions and the Sat-Sun doctors didn't feel comfortable releasing. I called the Sheriff's office to report False Imprisonment and have that Sheriff's report.
4. I arrived at the facility with a copy of a Healthcare Surrogate, which they would not accept, and the Baker Act actual code to advise the facility that they had no legal right to keep my loved one past the 72 required hours. The woman at the front desk who Identified herself as the Managing Nurse (Flo) told me that she was not going to look at the code and that I was wasting my time. I sat in that lobby and called the Sheriff because the legal counsel I sought advised me to do so. I was at the facility for approximately five (5) hours.
5. I have video documentation of the facility letting my calls ring then disconnect repeatedly. I also have proof of calling from another line/phone and the facility immediately answering.
6. In our experience, they do not offer real assistance to their patients who are being held for the Baker Act, they do fly-by assessments and "group therapy" if the patient is interested, but my loved one never saw it occur and was not informed of it until I spoke to the therapist, Stephanie, to notify them.
7. It was a nightmare experience for my loved one and I. Now my loved one is reporting PTSD from the Central Florida Behavioral Hospital "care".
8. I have copious notes, names, dates, videos, screen shots and witnesses of the entire ordeal and have advised the insurance company of the situation as well as the admitting primary care provider who has promised that their office will never send another patient to that facility.
Closing advice: DO NOT SEND ANYONE TO THAT FACILITY. If, like me, it was too late, and they are already there: Demand to speak to the Patient Advocate (they (Flo) would not let us speak to one) and fill out the form Right to Release at the 48-hour mark or advise the Patient to fill it out whenever you speak to them.
I know you may not have a choice where to bring your child, but if you... Do not bring them here.
Five hour wait to be admitted, locked in the psych unit with your child, no cell phones allowed - no way to make emergency calls... If you ask the staff is very rude. All the staff was actively joking and laughing, having a good time, while not helping anyone. After admission, they tell you a Dr will be in contact. It was almost impossible to get any contact with anyone. I called day after day after day. Left messages, sent emails, no one was interested in helping. I tried to advise them that they were giving my child far less meds than she had at home. I tried to pass on troubling information that we found in her room. I tried to pass on that her psychiatrist discharged her and said she was a danger to herself and to others. No one would listen. They released her with a crisis plan that would require her to have the things that got her into that predicament. No one contacted me about the plan. My child was in the same situation when she came out, danger to herself and to others and was picked up by the police and baker acted within 12 hours of release. They did call the day after release asking to be paid tho.
There is a lot more to my story and it is well documented. The actions of central Florida behavioral health, in my mind, were criminal and negligent.
Five hour wait to be admitted, locked in the psych unit with your child, no cell phones allowed - no way to make emergency calls... If you ask the staff is very rude. All the staff was actively joking and laughing, having a good time, while not helping anyone. After admission, they tell you a Dr will be in contact. It was almost impossible to get any contact with anyone. I called day after day after day. Left messages, sent emails, no one was interested in helping. I tried to advise them that they were giving my child far less meds than she had at home. I tried to pass on troubling information that we found in her room. I tried to pass on that her psychiatrist discharged her and said she was a danger to herself and to others. No one would listen. They released her with a crisis plan that would require her to have the things that got her into that predicament. No one contacted me about the plan. My child was in the same situation when she came out, danger to herself and to others and was picked up by the police and baker acted within 12 hours of release. They did call the day after release asking to be paid tho.
There is a lot more to my story and it is well documented. The actions of central Florida behavioral health, in my mind, were criminal and negligent.
If I could do no stars I would. This is probably one of the worst experiences I’ve ever had. My loved one signed himself in voluntarily and after 24 hours realized that he would benefit more from an outpatient program so he can get actual therapy. I am a social worker and have been working very hard To get my loved one set up with the services he needs and we made the mistake of bringing him to a place where we were under the impression they would be doing what he needed, and that was not the case. They started the discharge request, but told him he had to wait until the next morning to speak with the psychiatrist. When the psychiatrist came, he told him he wanted him to stay one more day. I called and spoke with the nurse Joey to ask him to tell me legally how they are able to hold him if he is not baker acted. He said it’s a “process” and when I asked to be read the lines in the paperwork that state they can hold my loved one for 72 hours he told me to “google it”. So I did my research and found that if someone admits voluntarily and requests to discharge then the facility must discharge that person within 24 hours of their initial request and we were almost at the 24 hours. If the psychiatrist disagrees with the person discharging, then they can choose to petition for a baker act with the court. I called Joey back and explained this to him and he said he would talk to the doctor and call me back. My loved one called me back and told me he signed a paper agreeing to leave the next day because someone came to him and scared him by telling him they will baker act him in court. My loved one then decided to tell them he changed his mind and he would like to leave same day again. Joey spoke with the doctor and I got a call back from him stating that the doctor signed a “right to release form” but will still discharge home tomorrow. AGAIN, I asked Joey legally what gives them the right to hold him against his will if he is not baker acted. He talked in circles and told me he will talk to the doctor again. Then I get a call from my loved one saying they are going to baker act him!!! My loved one was not having active suicidal ideations or thoughts of harming himself or others, meaning that there are no grounds to baker act him. Of course when I Google it, I find out that if a doctor decides they want to petition for the baker act they have 24 hours to do so! I called Joey back and asked him if the doctor has decided to petition in order to buy himself 24 hours and will conveniently rescind the baker act in the morning so my loved one can discharge. He literally said “that is correct”. HOW UNETHICAL! I asked to speak to the psychiatrist so I can understand on what grounds he feels it is appropriate to baker act my loved one and he said “you can’t talk to him today he’s busy”.
Needless to say, I feel terrible for the people in there that aren’t able to fight for themselves, it is such a broken system. These people clearly don’t know the laws. I will continue to spread this message and have contacted a lawyer.
Needless to say, I feel terrible for the people in there that aren’t able to fight for themselves, it is such a broken system. These people clearly don’t know the laws. I will continue to spread this message and have contacted a lawyer.
Straight up terrible facility. I will be looking into escalating this complaint with the BBB and FL board of mental health. Wife went in for a simple PHP intake ( that was to be fully remote mind you) and sat for over 5 hours. They obviously were trying to play games to get her admitted into residential , took her phone and keys. Feel like she may not have been released if I hadn’t called with a strong inquiry into how she was being treated. By the way , when I did call I was greeted by a rude individual who literally routed me to a voicemail.
I recommend Central Florida Behavioral Hospital to anyone seeking professional assistance with depression, addiction, or any other mental health concern. The hospital programs (both inpatient and remote) offer the patients strong counseling and skill building, as well as, appropriate action plans and resources for crisis scenarios. Access to psychiatric treatment plans, counselors, and nutrition are provided.
The therapists do a great job personalizing individual treatment plans to a diverse group of patients- it’s not “one size fits all”
The administration staff works directly with each patients’ insurance provider to ensure proper coverage and communication are in place. The office staff also works directly with employers to assist in returning those patients on leave of absence back to their jobs healthy in mind, ready to perform.
I have had a very positive experience with all aspects of this organization. They helped my healing - both physically and mentally.
Thank You CFBH!
The therapists do a great job personalizing individual treatment plans to a diverse group of patients- it’s not “one size fits all”
The administration staff works directly with each patients’ insurance provider to ensure proper coverage and communication are in place. The office staff also works directly with employers to assist in returning those patients on leave of absence back to their jobs healthy in mind, ready to perform.
I have had a very positive experience with all aspects of this organization. They helped my healing - both physically and mentally.
Thank You CFBH!
