Aje James St

Love the Aje brand and the pieces I already own however after visiting the James St store today I left incredibly disappointed. We waited 20+ minutes for a change room to try on 3 dresses I was really interested in only for other girls to be ushered into the change rooms despite arriving after us. No acknowledgment that we were standing there waiting.
After reading the other reviews of this store I should have gone to the city store instead.

Went into Aje James St recently bridesmaid dress shopping and the girls behind the counter couldn’t have been more unhelpful/uninterested. We found it a bit strange they only had size 8 dresses on the racks so we were constantly asking for size 10-12. The staff had no initiative to bring out any other dress other than the ones we asked for (and it took them ages to find them). No way would I support that store.

My favourite Aje store! All the ladies here have been so helpful and kind with me. Sometimes mishaps happens but they go above and beyond in making sure you are happy and satisfied with your purchase. Thank you Aje James st for looking after me! 🥰

Went in today for Boxing Day to return with full proof of purchase that were bought full price 3 days ago unfortunately returning as they didn’t suit. ( the store was very quiet at this time so not over ally busy) What seem to be manager refused to do refund and said you can only get store credit for full priced which is incorrect according to there policy. Also saw they had an item in store according to online and they didn’t even bother to look just search the name in their system which they search the wrong name anyway. Queen street store has much nicer ladies willing to help unfortunately James street not so much.

Aje are wasting their money on staff at their James Street store. 4 girls being paid to ignore you the whole time, would be much more efficient and cheaper to have a self service checkout in store.

Ordered a dress for click and collect, followed by 6 calls to pick it up, they kept telling me they would look and call me back and no one ever did. It wasn’t until it was too late until the day of my event on Monday that i requested a refund as my order couldn’t be fulfilled and picked up in the expected time frames. I suggest calling the store you’re collecting from ahead of placing an online order to ensure your item exists, to avoid disappointment.

Aje is an Australian Brand I have always loved and supported. Unfortunately after today's experience at the James St Store I can't say the same. Walked in with my partner to purchase a birthday outfit and was not greeted by the 4 unoccupied staff. While browsing/ selecting a few things to try no one asked if I wanted to start a change room or if I needed assistance. I then asked for an item in an alternative size and was left awkwardly waiting with no response. The retail industry has suffered in the current climate and I would like to keep supporting a local boutique like Aje. But the customer service game is seriously lacking considering the prices of the gorgeous fashion. I don't often leave reviews but I couldn't get through to the customer service phone line. Sorry team - pick up the service game.