Edible Arrangements

I placed an order 7/9/24 at noon time. The order was never delivered! I called around 5:45 pm and was told by a gentleman the drivers all left for the day and they’re waiting on a third party delivery driver. The store closed a 7:00 and the delivery was never delivered. UNACCEPTABLE!!!!

They ruined my first mothers day
They lied and said they attempted my delivery
The staff attuide is nonchalant
They did not care for my concerns
I was called at 508 buy one of there delivery guys he said we are delivery your order I waited and cancel my dinner plans for mothers day because of this I'm very upset They think its funny bad business don't go to this location

The reason they got 3 stars is for the freshness and packaging of my Mom's birthday gift. Other than that I disliked their service. I ordered what said to be an one hour delivery to surprise my Mom before I had to go to work. I realized it was going on almost 3 hours and no delivery had came. I called the Charles St. location and the first associate told me a bold lie that they had come and couldn't make the delivery. I advised her that no one had been to the home and they hadn't tried to deliver it because I had my window open to see when they came because I wanted to record my Mom reaction when it arrived. She was adement that they had come and told me they could send it back out but it would be another hour and a half. This was very upsetting to me because I was due in to work by then. It didn't sit well with me so I called back again and another associate a male this time answered and told me that it was a mix up and that the delivery driver took it off his route because he was already out for deliveries and my order was still at the shop. I expressed my disappointment and told him that I would come get it myself. He explained if I did so I would get the delivery fee refunded. I picked it up and Mom loved it but that's not the service I paid for so I was not impressed. I did eventually see the refund but it took the special moment away. If you're looking for an one hour delivery I'd be cautious using this location. Other than that the quality of their work was pretty good.

I understand them being closed because of the weather on the day of my event. What I don't appreciate is the manager Kevin's rude, smug attitude. He called me early this morning regarding my order, I told him I would need to call him back after speaking with my supervisor as she may just want a refund. The condescending tone he gave me was unnecessary. I called him back after speaking with my supervisor, told him I only needed a part of the order. He again gives me this tone as if I am in the wrong, stating "You need to call the store directly because I am not there, they will have to cancel your original order and you will need to place a new one." Terrible customer service skills, never an apology for having to be closed and leaving me with nothing for my event. They NEVER have to worry about Johns Hopkins University Bloomberg School of Public Health ordering anything from them ever again.

I clicked on within a hour delivery for my daughters birthday! Placed my order and noticed it wasn’t going to be there on time, so I called and a young lady answered informed me that I clicked on the wrong thing. She had a really bad attitude. I asked for a refund she hung up. I called back and ask was there a manager there, she nonchalantly said nope and the owner is Kevin but she can’t give me his information and hung up again. Whoever she is, she need not to be in customer service at all!! I wouldn’t want someone like that handling my business

My fiancé brought me these as a gift and we were both very disgusted!! VERY! The cheesecakes were WATERY and the bottom were soggy as hell! The berries were ROTTEN and barely covered in chocolate. The whole entire tray had a brown water substance at the bottom. DISGUSTING! Then they made him buy this big NASTY tray of watery mess just so he could purchase the flowers they had. 0/10. If I could give NO STARS I WOULD.

This was my 1st time using this location. I purchased this platter as a birthday gift and he loved it. My daughter who picked it up for me was also very pleased. This was a Valentine's platter but they were kind enough to change the balloons and the design on the cookies to say happy birthday. The platter had strawberries, cheese and chocolate chip cookies. I'm very satisfied with their service. Will definitely use again.