The Kids Castle Play Area

Very rude staff. I went with my two small children and I’m sister is 11 who is a wonderful Aunt to my kids. She was walking around helping the kids and interacting with them. She was given dirty looks and told to sit down multiple times. Who was she hurting? Good to know Aunts are not welcome at this place. We were going to stay for lunch but instead of giving the mall any money after that display chose to go to chick fil away from the mall and play in their play place where she is free to be an Aunt.

This is an indoor play area where it’s a great place to bring kids. In order to go into the castle itself I believe kids have to be shorter than 51 inches or some number like that.

I’m going to have to agree with one of the reviewers about the staff just being miserable. You can tell they hate their job. Yeah, the place is new and clean, I give it that. My youngest did love it. They let us book one back to back appointment, she got to play for an hour. When her time was up, the staff seemed eager to put her out. My 3 year old was crying loudly since she doesn’t get to get out much and was having so much fun playing by herself. I understand rules are rules and if there was another crowd waiting to get in, it makes sense. But the mall and the place was dead slow. The rules are just plain dumb for slow days. At least it’s free so I can’t really expect customer service from the staff.

We love this place! I take my kids about once a week. The staff is always super friendly and takes the time to talk to my children (the negative reviews must be regarding staff members who are no longer there). Very clean! There's a separate bathroom in the back with a kids sized potty, along with nursing rooms.

My daughter and I love this play place! Very clean and updated...and free! The have fun arts and crafts on certain days of the week. Not sure about all the rude staff comments. We have never experienced that and we go multiple times a month. I've only ever seen a staff member yell at the kids because they were running around knocking other kids down or not following the rules. Parents really need to watch their children. This isn't a babysitting service.

Located inside the mall and closest to the food courts entrance Kids Castle is great for kiddies. You must make a reservation and they sanitize frequently. Currently, they are open M-W-F, but hopefully they open this up more. It’s a great spot for your child(s) to run out excess energy. People working are very kind and it’s very clean!

I’ve been coming here with my daughter since it opened. We missed it while it was closed during covid. Now you have to reserve your 25 minute play session online. You can book back to back sessions. My 3 year old loves it and I love it because it’s very clean. They are very strict about wearing socks on the play surface. And everyone has to wash their hands before entering. After each session they clean it. That has been the protocol since it opened.