Hand and Stone Massage and Facial Spa

I started going to Kody about a year ago due to a friend and coworker’s recommendation!! He has great expertise when it comes to the dental profession (as well as many others) and the toll it takes on the body! Cannot recommend him enough!!

Cannot recommend Kody enough! I’ve been seeing him for over a year, and it’s always a great experience! Very knowledgeable, meticulous, and has been helping me through some consistent neck/shoulder/back pain.

The front desk is always super nice & helps me with whatever I need.

I’ve referred several people here just to see Kody! He’s usually booked out for a while, but for good reason!

I've been a customer at Hand & Stone for years and years. I started at South Loop and my massage therapist left. I tried a few other therapists and was going to give up my membership because I couldn't find anyone I liked. Then, I found Kody at Lincoln Park. He is by far the best massage therapist I have had. It's hard to find a therapist who understand what you need and Kody truly can find all the knots and tension and work them out. My body always feels relaxed after I see him and I very highly recommend him!!

Kody (in Lakeview) is hands down the best massage therapist I’ve ever seen. I’ve had a shoulder injury that’s bothered me for 10+ years and I’ve seen a lot of different people for it. It wasn’t until after a few months of seeing him on a regular basis that the pain started to reside. He has the most relaxing massage and the best deep tissue massage. Kody is always booked far out for a reason! If you’ve got chronic pain, or stress, he’s your guy. Side note, I never write reviews for anything, but this man is magical and sent from the gods.

Overall, the services are excellent—every provider I saw did a wonderful job. My one star is due to the fact that I signed up for their membership program and was told it was very easy to cancel (since I asked due to me moving within the next few months). I have called, filled out an online request form and emailed corporate to attempt to obtain the official cancellation form. Nobody has followed up despite being assured that I would receive return calls from the manager of the location. This was over a 3 week period and it’s frustrating as I no longer live in the state and cannot simply walk in to request one. Be wary of this!

Overall a really good experience and a relaxing time. Despite being on busy streets, the treatment rooms are very quiet.
Everyone is polite and attentive, however, the front desk is a bit pushy about getting you to sign up for a membership. Takes away from the post massage bliss.

Alex was AMAZING! I was previously going to a different location and the person I was seeing left, so I had to find a new person! I got matched with Alex and he was truly incredible. He works on trigger points which I don't think I've experienced before, and I'm leaving noticeably more relaxed! He communicates really well and makes sure you're comfortable with his pressure and what he's working on. I cannot recommend Alex enough!

If I could give zero stars I would. My wife used to work for and manage a Hand and Stone. So she is familiar with their policies so when something come up and we weren’t able to make our appointment my wife called trying to cancel our appointments 23 hrs before hand. Proceeded to tell my wife there would be a charge on our card because it was after 24 hr notice. First of all, confirmation calls were done the day prior to the appointments but this location is saying its done three days prior! That is one of the stupidest business policies, do doctors call three days before appointments to make sure you’re coming? No! Besides that, my wife and I NEVER received the confirmation call. The manager (Christine) then proceeded to tell my wife she is WRONG. Customer is always right? Did absolutely nothing to try and calm my wife down and keep her as a customer, the manager just HUNG UP ON HER TWICE!! I WILL NEVER BE GOING TO THIS LOCATION AND I WILL MAKE SURE TO TELL EVERYONE THE SAME. Don’t care if I have to stand outside the doors, DO NOT go to this location if you want a relaxing massage/facial. You’ll leave there feeling worse than when you came in.