Sherbourne Health Center

I'm not impressed with Sherbourne Health the past year. The rudeness from some receptionists is appalling. Oftentimes, they are dismissive in the way they talk to people in person and on the phone. I went in recently for a walkin and was told it was for an emergency. On the website, it states the hours they are open and available to Sherbourne Health clients. The receptionist was in a difference of opinion, which is fine, but it just felt like my opinion did not matter.

SHC is spacious and comfortable. The staff is dedicated and personable, and always very professional. I've always received excellent medical care here. Many others in the surrounding communities are accommodated as well, including LGBTQ and Trans people. There's a walk-in clinic conducted on Saturday mornings.
—sƒw

The ARC program.

While I was there last year (2022, in Nov) the staff and nurses were not understanding of tourette's syndrome at all and actually they treated me like a 1950s Mentally Ill Sanatorium patient. The showers are cold, there is no heat, the food is inadequate, and the male nurses are touchy. I truly believe that the male nurse groped me to make me wanna leave. Ashley and Frankie of ARC condone and endorse SA.

This is the best empathetic, committed, and kind health clinic in the city. Incredibly happy to have my awesome family doctor part of a wonderful community. Top level care, across all health.

Been going here for about 3 or 4 years now. It's nice to have a one stop shop for family doctor and STD testing. The staff is lovely from the reception to the nurses to the doctors! It was also really easy to get my monkeypox vaccination. I love the way they do therapy/counselling here. I was put in the "brief therapy program" which means you get three sessions until you use them all and then are put back on a waitlist while you wait to get a permanent therapist. I've been with my therapist now since January 2022 and I absolutely love her. Thanks for everything Sherbourne Health!!

If we have the option for negative star definitely I will give it. The worst receptionist in the phone, they are rude, never have opening of doctors, no patient to explain the process, they give one instructions and they said that was wrong, what a mess. The doctors could be good but the reception is terrible, they don’t have wait list for patients, never consistent with date for opening. It’s been this call next wave since April, really disappointed.

I have had only great interactions and everyone has treated me with respect. You can see people get upset due to each individual's perspective of their immediate need. Individual problems sometimes give people an urgency, that leads to wanting answers or solutions now.

I admire each and every individual that works at Sherbourne. They are patient, understanding, helpful and like all other health care providers they have been there for all patients of this facility no matter the circumstances. They too are only human.