Doorstep Organics

2nd time ordering and the fruit and vegetables are okay. Some veggies can be a hit and miss and especially for the price you are paying for your expect better but that’s okay it happens.

When reaching out to customer service no one gets back to you so very disappointed in that! And you cannot call as they all say everything is online. Please fix this issue.

We have bought from Doorstep Organic on and off since 2020. Love the vegan range of food they have as well as the vast organic range.
Unfortunately there were some mistakes in two of our orders recently, first order the customer service was great and told me they'd fix the issue (which may have been my mistake), so I was happy just to know we won't be receiving an item one of my kids are allergic to again.
Second time the person was unapologetic. They sent us pork instead of something vegan, had offered to swap our vegan item with the pork 3 days from delivery.
We also received the item my little one is allergic to again and put it back onto me even though I had sent previous emails showing they would make sure we won't be delivered it, but said "this time" they will put a credit to the next order for the item we shouldn't have received as I suppose a kind gesture. No credit is on the account when I went to order again.
Anyways, this company is great for the range of organic food and vegan but it seems to be a hit and miss when it comes to customer service. Personally won't be going back but hopefully your experience will be better.

The quality of some of the items in my order were, in my opinion, not the best, especially given what i personally consider are very high prices ($19 for a pineapple for example).

Half of the bananas I received were brown and squishy, so much so they were essentially compost and i threw them out; the rhubarb I received appeared to be so old (limp shriveled up leaves) that it was tough and stringy even after boiling it profusely for an extended amount of time; and the tomatoes i received were soft and squishy, not sure if due to mishandling, over-ripeness or age (or something else).

I won't be in a hurry to use them again.

Order #447948

A month ago I placed an order through the website that never got home. I have been talking to them since that moment, without giving me any solutions. The driver did not make the delivery correctly and he don’t identify the person to whom he delivered the package, so now I have to be claimed that I am given a solution to this problem. The only solution is for them to go to the police to report a robbery.

You have been to blame for the fact that I now have to claim my money back for your mismanagement and for not being sure of who the package is delivered to.

For this reason I do not recommend this company to place orders online, since there are others such as Harry's Farm or Coles with better services and prices.

I came across Doorstep accidentally as they were doing the deliveries on behalf of my pastured meat supplier - boy am I glad I did!

Absolutely unreal range of organic products, mostly local, and outrageously fresh, seasonal and generous fruit and veggie boxes.

Very well priced, exceptionally regular delivery to the Blue Mountains, and just excellent all around.

Highly recommend Doorstep to everyone.

I am so glad that I discovered Doorstep organics. The service is excellent, and the deliveries always go smoothly. Like others, I really like it that there is minimal packaging and that boxes and so on can be returned for reuse. The quality of the fruit and vegetables is excellent - fresh, seasonal, details of provenance available. (I am very fussy about fruit and veg.) The website is easy to negotiate and you can get pretty much everything you need! Thank you.

My partner and I have been regularly ordering from Doorstep Organics for almost a year now, and I am always glad to easily receive organic fresh produce at home. Everything truly comes in great quality. Very few times I had a problem with an item, and I always got a quick response from the company. We really appreciate your service! Thank you, Doorstep team.