Maxim Healthcare Services Rochester, NY Regional Office

This is the best company to work for. They treat their employees like valued treasures. I love working for them! It’s a place I really feel I belong. They understand and are warm hearted. Thank you Maxim ❤️

In order to rate u I had to click a star my experience was so unprofessional I wouldn't even rate this company!! To tell someone they didn't seem to promising knowing my paperwork was sent is very unprofessional and they don't have a list of caregivers either ! They are very rude for being in healthcare

If someone suggests Maxim, run and hide. They are an absolutely terrible service. They have no aides, my wife has maybe had at best 50% of the time she is allocated. Be prepared to pay for an private aide if you contract with this company.
I plan on billing this company for the aides we have had to hire to cover for this incompetent company.

Iv been trying to get back on my mobile app to punch in and out since last weds. Iv called them every day at least 3 times and no one calls me back. So now it’s Monday April 5 2021 and I’m going to call them again! It seems like no one wants to work over there! I even had my supervisor call Friday and no one called him back either. How in I supposed to do my job and get paid?? I was doing tine sheets and they told me if I don’t do the app I won’t get paid, so here we are having Issues once again!

Most irresponsible people I have ever had to deal with. Been trying to secure payment for two of my aids from hours worked last week of January. By the time I spoke to someone that would actually correct issue, I was too frustrated to communicate issues and confused to be able to resolved anything as I didn't know there was a change in person in charge of my mother as it was never communicate and when there were errors on timesheet simply didn't pay instead of calling to get clarification when the agency was being ran smoothly. I submitted requested to change agencies and will be figuring out how much it is that my mom's two aides are supposed to be paid and slowly pay them the money out of my pocket. Luckily one of them my sister and she will hopefully cute a break. These people are a joke. When you call to get issues resolved they screen your call and depending tell you person is not available, as in EVERY single time. For the longest time when I tried to set up a new aide for my mom no one would return her call nor my calls. Never have I ever in my live been so disappointed at any company. I am glad that I have the people I have taking care of my mom because someone else wouldn't work for that long while still being owed 21 or 56 hours. Sunday just can't come fast enough!!!!

So after reading the reviews I decided to call the customer hotline at the 866 #. Mayor regret! the lady on the other line was even more rude than the people from the Rochester Maxim. She was cutting me off and talking like she wanted to hang up the phone, ultimately she told me to call back after Nov 19th. Bottom line I'm transferring my dad to another company right away, been waiting for weeks to get them to send an aide to my dads who had knee surgery and can hardly move, a family member had applied for the aide position and turned the paperwork plus did the orientation some weeks back but they keep telling us that they're waiting for some approval. Every time I call to get an update it's a different person with a different excuse the most popular one is everyone is in a meeting or that person is no longer with the company. but ultimately saying that they'll have the manager (different name every time) call me back and of course that never happens in the mean time my father is suffering and because of my health I can't go to his place and help him out. Hard to believe this company is still in business!! And now I'll sit back and wait for their sweet go nowhere response...

Unprofessional employees, office does not support aides at all. When calling about payroll questions I was given attitude and told at the end of 4/5 different calls that nothing could be done for an issue with checks and taxes.

UPDATE: Maxim is now trying to deny people copies of their PPD and physicals. You are still able to get them you just have to call corporate and go back and forth. It took me over 2 weeks to get a copy.