Pret A Manger

My latte was undrinkable. It was so incredibly burnt. I usually found pret to be reliable but this one was so horrible I will avoid them in the future

Rude barista and told off the customer during the store opening hours
Basically if your store is open, you should serve your customers.
I am not expecting to be told off by the barista that “you know we close in 20 mins?”
So what? It is still opened!
I paid the subscription so I am entitled to order if the store is opened !
This is the second time this barista is rude to me. First time she basically rolled the eyes to me when I walked in to the store 30 mins before the store close. Today not only gave me the poker face but also told me off.
If you don’t want to serve the customers at that time then ask your head office to change your opening hours!
The store was less than 5 customers and her attitude was unprofessional and unbelievable!

This is my usual coffee shop. Every morning, line moves fairly quickly.
Well managed and kind staff
Specially Amber - always smiling and friendly

On the 29th August 2023 between the times of 11:30 to 12:00. Police followed a male, who clearly wasn't well into the store to help him and of course, they had to use reasonable force to keep the man still. The male was wearing nothing but a night gown and was bleeding from his leg. He clearly was suffering from Mental health and the police were doing the best that they could. My complaint is that a pret worker, a bald African or Caribbean male, wearing a orange t-shirt, who had no knowledge of the situation confront the officers dealing with the mentally disabled male and accuse them of bullying and holding him against his will. This ofcourse turned to customers pulling out their phones ans recording, placing a vulnerable male in even more of an embarrassing situation. Once it was established the the male with mental health just wanted some coffee and food the officers, backed off and made enquiries outside. I spoken to one of the officers and it turns out that the male with mental health is known to the police and he has escaped from his care home in the past. The officers just wanted to make sure that wasn't the case. Also, the reason why they tried to restrain him, is because he crossed two busy road and nearly got hit by two cars. The police have a duty of care for life and property so if they see someone who is vulnerable they have to intervine. However that african or Caribbean pret staff, made them look as if they were causing trouble. I'm all for people standing up for people being wronged, but when people, such as officers are trying to do their jobs and people don't no the whole story, they really shouldn't get involved. Especially when it comes to dealing with those suffering from Mental health. I appreciate the staff member for giving the male with mental health some food which calmed him down, allowing the officers to make their enquiries but at the same time he should not have accused them of "holding him against his will", "not helping him" and to leave him alone. That's not his job as its the polices job to help those with mental health and if required, may have to sometimes restrain them for their own and the publics safety.

Paid £5,25 for this sandwich, there was hardly any cheese, a piece of old lettuce, absolutely pathetic, this is what it looked like when I opened it … won’t be coming back.

James absolutely made our day, he was so kind and respectful to myself and my family. Really exceptional service in a lovely Pret. He went out of his way to help us when he was really busy, he's a credit to the company

Terrible service. the Staff member could not understand 2 flat whites …
the tables felt dirty and sticky
No sugar left
Grumpy staff …
and it wasnt that busy it was 9.30am.