Grand Victorian Convention Centre

The venue is beautiful, however the management is below garbage. It's embarrassing to see how unprofessional the management is, to the point where we decided to cancel our event with them.

Its frustrating when you have to chase down the owner for every little thing, and he still decides to ignore you.

Do yourself a favor, save the headache and book with a venue that cares and will get back to you promptly, no customer needs that.

-5/10

Beautiful place to have a party.... elegant decor, good service, especially the dance floor was very appropriate....all the guests could easily watch the dance items...

Great ambiance, amazing looking hall - I was stunned by the high ceilings and general decor. I think it is a great place to hold any big gathering/party/wedding etc. My only knock was that the placement of the speakers meant our table was getting absolutely blasted by the sound waves.

Very recently, I had the opportunity to attend a wedding reception at this venue. To my evaluation, the venue is well located, food was really delicious. As far as the drawbacks are concerned, I would say that the Air Conditioning was not working well and the male washrooms are below the standard so far I have used washrooms in different convention and banquet halls in GTA in the last 10 years. One must check and obtain the guarantee from the authority that the washrooms will be useable before the final booking of the convention center.

We had our wedding here in June 2024. We are from Buffalo, NY. Dewinder was cool in the beginning. He showed us the venue and he was very welcoming in general. The venue was beautiful and sells itself. After some negotiation, we signed the contract. After signing the contract, it was FRUSTRATINGLY DIFFICULT to reach him. We are big planners and we had questions sometimes. No answer. Voicemail box full. No call back or text back. It seems to be a pattern among the other reviews.

A month before the wedding, we wanted to do a tasting and go over some details. We traveled from Buffalo so we could sit down with them (they agreed). After the tasting, we inquired to go over some things. There was an event going on, but we were willing to wait. They made it seem like they would not be sitting down with us AT ALL. We voiced our disappointment, and only then, Seema sat down with us at 9 PM.

The week of the wedding, and really the night before the wedding, is when they gave us their full attention. It was a complete 180. This seems to be their workflow. During breakfast, they ran out of fafda. During cocktail hour, they were still coming back from LCBO with non-alcoholic beer that we had written into the contract. They had promised lemonade and there was none (tequila lemonade is my go-to). They did not put enough dessert on the dessert table; left with crumbs.

Other than that, everything was seamless. We had a great wedding. The venue was gorgeous! The food was spicy, tasty, and delicious! Customer service (workers) was great. However, management and client interaction require serious attention. Additional event coordinators are needed since 2 is evidently not enough.

Hall itself was nice but service very slow after appetizer tables should be clear for dinner. No show i had to call server to clear table. Big hall only 3 washroom were so dirty walk in and out they were not even flush.people and hall management should be responsible. In the end management is at fault .ample parking. My opinion is if they work on there facilities which is human need hall is beautiful

One of the most COLOURFUL venues we've been to! The gorgeous chandeliers & dramatic lighting add a classy look to weddings and give you stunning photos of every angle. The staff is courteous and the foyer is perfect for hosting cocktail hour or a buffet dinner. Thank you for having us and we can't wait to be back!