Tower Hamlets Community Housing Ltd

Very unprofessional keep getting sent rent arrears letters when I've been paying my rent weekly.when I finally spoke to someone I won't mention her name, I was spoken to with disrespect and she spoke like a rude girl (street talk) I had no choice but to complain about her and still I keep getting letters from the very same woman that disrespected me.

Hello everyone just I have got the new house I had some problem with the house I tried to call council one lady she picked up and she’s been very nice for me and she’s very kind. Very helpful. Finally, just I want to say thank you very much Mis @ Charlene Whyte .

If only it were possible to give zero stars. I’d avoid living in one of their buildings if you can. We live in filth.

Worst employer to work for and even worse housing association.
.caretaker manager for Whitechapel’s area was Gary Tyler the estate caretaker manager has no interest in the care of his teams and sees caretakers as nothing but dirt beneath his shoes and has no interest in the wellbeing of staff members or tenants. Tenants would tell them of their concerns, report issues with the housing and nothing would get done or when it was they dragged their heels avoiding the issues for as long as possible, I would not recommend being a tenant or a employee especially with them ,avoid at all costs

The people in here were super friendly and helpful with sorting me a new fob. Just wish their opening hours were a bit longer!

I've had a disappointing experience as a tenant with THCH, which I find more concerning compared to my previous experience with Poplar Harca. THCH's response to maintenance issues appears to be inadequate. For instance, reaching out to them over the phone often involves prolonged wait times, exceeding an hour. Additionally, it took them six weeks to address a significant leak affecting the apartment below mine. Currently, there is an ongoing safety concern as the lifts and stairwell lights have been non-functional since December 22nd. This situation persists despite today being January 5th, indicating a lack of effective oversight over their contractors. In my interactions, I've found the staff's attitude and professionalism lacking, which only exacerbates the frustration. Furthermore, I'm displeased with their feedback system, which seems designed to solicit a minimum rating rather than genuinely address tenant concerns. This approach to tenant relations is highly unsatisfactory.

An absolute disgusting service. How are they landlords? They don't deserve 1 star. Staff are incompetent, they provide a joke of a service, the customer has to do the chasing to get a response and overall the service is beyond awful. They need to seriously reevaluate their processes, their staff, and much more.
The entire work force from management needs to be replaced. They are a joke!

They do not care about mental or physical health needs of people within the community. Apathetic, unprofessional and lazy staff. It makes me angry that most of these reviews are really bad and the worst part is there is the highest chance in heaven that they are true. I was born and raised in this borough, volunteered my time to give back to the community over the years. I have never expected to be handed everything and we’ll aware of the housing crisis, all I ever asked was for them to help me find a property that is properly licensed and approved by the council within the private rented sector. I am now very ill due to the stress of living in the unlicensed HMO I’ve been residing in. I cannot work anymore and I can’t do things on my own. If the council had helped earlier, I would not be in this position and still be able to work, now they will tell me I should just move somewhere cheaper so I can be out of their way. I will not allow this. One of the workers had the nerve to tell me not to let this get to me mentally, like I haven’t lost everything. Another worker who was actually my caseworker a couple of years back asked me not to bother him again when I asked for help. To top it off, I’ve been paying rent to people that illegally tossed my belongings outside and forced me to change the locks. (because I reported them and refused to leave without an valid notice) I had to pay £200 out of my own pocket and I’m still paying rent. The landlord and agents occupying the property are criminals and the council are well aware of this. Who do you think advised me to cripple myself financially like this? TOWER HAMLETS COUNCIL. They do not show authority but have the audacity to call themselves one. The mayor of this borough should be hanging his head in shame, no integrity and no dignity. I hope everyone had their chance to get justice for themselves because this is beyond deplorable. I will be pursuing this and making sure everyone knows how corrupt things have become. I hope they read these reviews, every single one of them. I want them to question their moral compass if they have any. Maybe others will eventually move on and let them get away with this, but I will not. When you have lost everything with barely anything left to lose, you have all the time in the world.