Local Guides World
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
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Reviews — 8
I was at Taco Bell Cessnock last night for the second time ever. The first time was pretty good, but last night was horrible. We ordered over $50 worth of food.
When we received our order, it was missing items, and the items we did get had the wrong filling. Not sure how they managed to screw up this bad, but it took four times to get all our items, and even then, it still had the wrong filling. At that point, we just gave up.
Not to mention the toilet were dirty with pee all over the floor and no toilet paper.
On a note positive they gave us extra churros to say sorry which are were delicious
Would also like to say the young lady behind the counter gave a good service with all the issues
When we received our order, it was missing items, and the items we did get had the wrong filling. Not sure how they managed to screw up this bad, but it took four times to get all our items, and even then, it still had the wrong filling. At that point, we just gave up.
Not to mention the toilet were dirty with pee all over the floor and no toilet paper.
On a note positive they gave us extra churros to say sorry which are were delicious
Would also like to say the young lady behind the counter gave a good service with all the issues
This TB gets a lot of flack but I've never had a bad experience. The staff are always really nice and apologetic about wait times (which is fairly often). The wait times aren't overly long but I don't mind because the food is always fresh. Keep it up, team. :)
Always great food, have been here quite regularly and on the odd occasion there's a bit of a wait but we never mind because we know it means our food will be fresh 😄
Nice taco. Husband enjoyed it so much we went back the next day😊
Just bad, don't recommend. got a meal for my family, everything shoved into one bag, half the meat tasted raw, wrong ingredients used, nothing came as advertised. the inside of the shop was nice well presented ease of acces
Having ordered our lunch at the drive through today, this is where the convenience ended. After waiting 15 minutes for the first car to be cleared through the drive-thru, we proceed to the 'pay' window to find no one there or coming to take our payment so we proceed to the 'pick-up' window where we wait a further 5 minutes before 'Kayla' shows up.
'Kayla' proceeds to tell us that because we didn't pay at the pay window we needed to drive round into the drive thru again to pay at the correct window, remembering we have already waited over 20 minutes now.The question was asked why we couldn't pay at the pick up window because there was no one at the window, Kayla's reply was 'Sorry but we only have a few people today' and apparently this staff shortage becomes the customers problem.
After being left with the choices of leave or drive around again, we drove around again after being promised by Kayla we would be processed straight through, we were not. We now waited another 15 minutes for one car to clear and when we arrived at the pick up window a second time, we waited 5 minutes again to get our cold, soggy underwhelming but premium priced take away food.
Overall the most incompetent, inconsiderate and arrogant drive-thru/ take away restaurant we have ever been too and if it was possible to give 0 stars I would. The only step that was easy in this whole process was to take our money, ABSOLUTELY DO NOT SPEND YOIR MONEY HERE !!! GO TO KFC NEXT DOOR.
No discount, no complimentary offers, absolutely no consideration for the wait time or cold, soggy food. NEVER AGAIN !!!
'Kayla' proceeds to tell us that because we didn't pay at the pay window we needed to drive round into the drive thru again to pay at the correct window, remembering we have already waited over 20 minutes now.The question was asked why we couldn't pay at the pick up window because there was no one at the window, Kayla's reply was 'Sorry but we only have a few people today' and apparently this staff shortage becomes the customers problem.
After being left with the choices of leave or drive around again, we drove around again after being promised by Kayla we would be processed straight through, we were not. We now waited another 15 minutes for one car to clear and when we arrived at the pick up window a second time, we waited 5 minutes again to get our cold, soggy underwhelming but premium priced take away food.
Overall the most incompetent, inconsiderate and arrogant drive-thru/ take away restaurant we have ever been too and if it was possible to give 0 stars I would. The only step that was easy in this whole process was to take our money, ABSOLUTELY DO NOT SPEND YOIR MONEY HERE !!! GO TO KFC NEXT DOOR.
No discount, no complimentary offers, absolutely no consideration for the wait time or cold, soggy food. NEVER AGAIN !!!
Food was below average. Quesadillas were too soggy! Food was served quickly.Easy to use self - ordering facilities. Plenty of dine in tables, though most were not clean. Parking facilities available.
