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Reviews — 8
I can’t tell you how awesome the ladies at The ReFind Closet are. Their live shows are so fun and Jeannine and the ladies are so knowledgeable. I ❤️❤️❤️ all of my “finds” at The ReFind Closet
Love the authentic merchandise and people that work there. They are helpful, professional, and friendly. Will definitely sell and buy there again for sure. Their Instagram page is super cute too.
Jeannine and her team are simply incredible and have the best vintage luxury accessories around. Her live shows on instagram are the most fun as well , I strongly recommend!
The lack of (or non existing) laws & regulations in the states around luxury resell business’, it’s always a good idea to be knowledgeable & informed about counterfeit products, as it’s a multi-billion dollar industry just in North America alone.
I had to bring back a top that was sold to me (I recognize it was fake but also photos were sent to me by my SA from direct retailer in New York for confirmation).
When watching their Live on Instagram, they self admittedly do not authenticate (unless they can provide entropy on bags & very limited jewelry items only in recent months)… in addition, the response I received when returning my top, it gave me further disdain to their business practice. Even thought there are no real guarantees nor methods of authentication process, the intake team at Refind has no real basic knowledge of products & pricing from countless examples many of us (community of former regular customers) has seen.
Consumers need to be knowledge about when buying items that are hundred & thousands of dollars, and/or often can be even exceed to $10k+.
I had to bring back a top that was sold to me (I recognize it was fake but also photos were sent to me by my SA from direct retailer in New York for confirmation).
When watching their Live on Instagram, they self admittedly do not authenticate (unless they can provide entropy on bags & very limited jewelry items only in recent months)… in addition, the response I received when returning my top, it gave me further disdain to their business practice. Even thought there are no real guarantees nor methods of authentication process, the intake team at Refind has no real basic knowledge of products & pricing from countless examples many of us (community of former regular customers) has seen.
Consumers need to be knowledge about when buying items that are hundred & thousands of dollars, and/or often can be even exceed to $10k+.
Pretty Woman Vibes!!!
I was so excited to visit this store after watching so many of their Instagram Lives. Like others here have posted, I left feeling uncomfortable and judged. Upon being let into the store, I was offered no service; meanwhile, the "regulars" (or whomever they deem is worthy) were all given special and individual attention. I was disappointed to not get that experience as I was looking forward to buying one of their purses. On top of that, when I went to leave, I waited by the door to be let out (they have to unlock the door for you); three staff members walked by me without noticing me or offering to help. I've truly have never felt so invisible.
I was so excited to visit this store after watching so many of their Instagram Lives. Like others here have posted, I left feeling uncomfortable and judged. Upon being let into the store, I was offered no service; meanwhile, the "regulars" (or whomever they deem is worthy) were all given special and individual attention. I was disappointed to not get that experience as I was looking forward to buying one of their purses. On top of that, when I went to leave, I waited by the door to be let out (they have to unlock the door for you); three staff members walked by me without noticing me or offering to help. I've truly have never felt so invisible.
I recently visited The Refind Closet and felt compelled to share my experience. Unfortunately, I encountered some aspects that left me deeply disappointed, overwhelmed and uncomfortable.
The customer service at Refine Closet fell short of expectations. I observed instances where customers were treated differently based on their racial background. It's disheartening to witness such behavior, as customer service should be inclusive and welcoming to everyone. When arriving, the door was gated and locked. I can tell from the sales associates Faces that they hesitated to open the door when they saw A BLACK MAN.
The overall atmosphere in the store seemed unwelcoming. I couldn't help but notice subtle signs of racial bias, which made me feel uncomfortable during my visit. The sale associate checked on me about 20x. I couldn't even look around in peace. It felt a bit forceful. I shouldn't have to feel like I'm walking on eggshells when trying to purchase a gift for my mom.
While Refine has a decent selection of products, the experience was overshadowed by the discriminatory atmosphere. It's crucial for businesses to create an environment where all customers feel valued and respected. Being that I was trying to support a local business during the holiday.
I believe that addressing these issues head-on and implementing diversity and inclusion training for staff members would greatly benefit. It's essential to create an atmosphere where everyone feels welcome, regardless of their background.
In a world that strives for inclusivity, it's disheartening to encounter instances of discrimination. I hope that The Refine Closet takes steps to address these concerns and create a more positive and inclusive environment for all customers.
xx
Damien
The customer service at Refine Closet fell short of expectations. I observed instances where customers were treated differently based on their racial background. It's disheartening to witness such behavior, as customer service should be inclusive and welcoming to everyone. When arriving, the door was gated and locked. I can tell from the sales associates Faces that they hesitated to open the door when they saw A BLACK MAN.
The overall atmosphere in the store seemed unwelcoming. I couldn't help but notice subtle signs of racial bias, which made me feel uncomfortable during my visit. The sale associate checked on me about 20x. I couldn't even look around in peace. It felt a bit forceful. I shouldn't have to feel like I'm walking on eggshells when trying to purchase a gift for my mom.
While Refine has a decent selection of products, the experience was overshadowed by the discriminatory atmosphere. It's crucial for businesses to create an environment where all customers feel valued and respected. Being that I was trying to support a local business during the holiday.
I believe that addressing these issues head-on and implementing diversity and inclusion training for staff members would greatly benefit. It's essential to create an atmosphere where everyone feels welcome, regardless of their background.
In a world that strives for inclusivity, it's disheartening to encounter instances of discrimination. I hope that The Refine Closet takes steps to address these concerns and create a more positive and inclusive environment for all customers.
xx
Damien
I stumbled across The Refind about 6 months ago and have become a regular follower ever since. The entire team are warm, friendly and very knowledgeable. Most importantly they are very welcoming even if you are just a regular person who likes nice things and not some fashionista. Don't be intimidated to visit or check out their IG lives. They have excellent quality items and offer really good value for money. It is not just a store - it is more like a community!
I would also like to add that I am very much a middle-aged plus-size person who does not conform to any traditional high fashion "norms" and as such am often reluctant to go into designer stores for fear of being looked down on. With The Refind the experience has been just the opposite. The staff are extremely welcoming and inclusive, embrace diversity and the beauty in everybody.
I would also like to add that I am very much a middle-aged plus-size person who does not conform to any traditional high fashion "norms" and as such am often reluctant to go into designer stores for fear of being looked down on. With The Refind the experience has been just the opposite. The staff are extremely welcoming and inclusive, embrace diversity and the beauty in everybody.
