On Flagship Store London Regent Street

Went to the store on Satday morning, around 10.40. Greeted by a lovely security with a big smile, I was then assisted by Royston (apologies is the spelling is incorrect) who was amazing! He was able to match me with the right shoes for daily wear. Despite being busy, he pay attention to my questions and ensure I was attended to. Also, the service was very efficient (20 mins, in-out 😍). I was so happy, I took my husband in and we ended up with 2 shoes! Happy customers! ❤️

Great experience in the shop. The staff is knowledgeable and happy to help you—there is plenty of stock to choose from. Also, they organise run clubs, so feel free to ask about that in-store.

My family had a great experience at the ON Regents Street store. My daughter participated in the Saturday morning womens empowerment run which was organised by Simon @ ON, and it was such an amazing experience for her. Everything that ON are doing for young athletes is really helping to build their brand and build loyalty for the potential future Olympians coming through. Love everything you guys are doing!

I had a horrible experience at this store and would strongly advise others to avoid it. The store was severely overcrowded, making it difficult to move around and shop comfortably. There was a long line at the entrance, which only added to the frustration. To make matters worse, the staff was incredibly rude and unhelpful, treating customers as if we were inconveniences rather than valued patrons. The overall atmosphere was chaotic and stressful. I won’t be returning, and I wouldn't recommend this store to anyone looking for a pleasant shopping experience.

The store is really good with the robotic arms in front that makes me enter this store on the 23rd of July. I went inside and looked into the shoes section. I was interested in one particular shoe and suddenly an Indian shop assistant came to me with a rude manner and told me to step away. I was confused on why I was treated with really bad hospitality as I am a customer who is willing to buy a product. Since I was treated badly by this Indian shop assistant, I decided to just serve myself by taking the shoe on display and try it on myself. Later a young, white, bald shop assistant came to me to offer to try on a pair of the shoe with a polite and friendly manner that ends up with me buying a pair of the shoe. My shopping experience is saved by this shop assistant. This indian shop assistant needs to be sent back to India as he is really amateur and needs more training on how to handle customers with great manner.

Warm, friendly and helpful experience at ON in Regent’s Street. I went to exchange a pair of trainers, and the customer service assistant Ash was very helpful and helped me choose an alternative trainers that suited my needs best. Would definitely recommend their service in helping find a perfect trainers.

I recently had a great experience at this store. My friend and I visited twice, once last week and again on May 6th at around 4:30pm. Eric (or Erik) assisted us both times and he knew exactly what would best fit my walking needs, including helping me choose the correct size. It took me a while to make my decision, but he was patient and super helpful every time I changed my mind. Honestly, if it wasn't for him, I don't think I would rate this store 5 stars. So, I would like to extend my thanks to Eric for his exceptional service.