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Reviews — 8
Beautiful experience! Everyone was amazing. The spa was very soothing. Definitely going back!
I took my husband here for his birthday. We had a 5p appointment and the place closed at 6p. The spa stays open to 630p to allow customers to get themselves together. Now, we were late! Us being late was very much our fault! However, the way this establishment handled our situation was a disappointed.
We were at valet at 5p and of course valet was packed. I left to go check us in at the spa and my husband tended to the car at valet. I checked both of us in at the Spa and filled out our paperwork.
A female masseuse greets me and takes me to our room for the couples massage. The lady finally tells me that they are cutting our massage short due to us being late. I replied “why didn’t front desk let us know this beforehand?” The lady replied “well you would have been charged for everything anyways”. I did not appreciate that comment from her even if it was true or not. If front desk would have told us up front that they were going to cut our time; that at least gives me the option to proceed or see if we could have rescheduled another day. My bill was $450+ (even if it was a $1) the establishment should have been up front with us and let us make that choice.
So as a result, we got a 20 – 30 minute rushed massage. My masseuse never even asked how the pressure was or how I felt. My masseuse did ask me what area he should focus on, which I answered back and shoulders. Because my masseuse was rushing and press for time, he didn’t even focus on my shoulders. He rubbed my left shoulder forgot to even touch my right.
Moreover, after everything was said and done my husband described his experience to me. He said that the paper I filled out for him when I checked us in, a male staffer ripped up in front of him. The male staffer said he couldn’t use it and made my husband fill out another sheet. Staffer could have politely explained that my husband has to fill out his own sheet. So simple. Let’s not abruptly rip up paper in front of a customer!
As a result, we got a 30min an express couples massage. The massage was not even mediocre. The worst $450ish I’ve ever paid.
For future reference, please tell your customer up front that their time will be cut, for example the front desk should be relaying this message not the masseuse. Moreover, if the appointment is late, like around closing time because they can’t even experience the rest of the Spa like Jacuzzi steam room etc. Also, I recommend you allow the customer to reschedule. It’s not like we were a no show, allow us to make the decision to proceed or reschedule so we can be able to experience the full “je ne sais quoi”!
But just a tad of light for future customer, I was speaking to some ladies that were experiencing the spa at the same time. The lady’s seemed very pleased and referred a masseuse name Eli. Those ladies were a delight after my horrible experience.
We were at valet at 5p and of course valet was packed. I left to go check us in at the spa and my husband tended to the car at valet. I checked both of us in at the Spa and filled out our paperwork.
A female masseuse greets me and takes me to our room for the couples massage. The lady finally tells me that they are cutting our massage short due to us being late. I replied “why didn’t front desk let us know this beforehand?” The lady replied “well you would have been charged for everything anyways”. I did not appreciate that comment from her even if it was true or not. If front desk would have told us up front that they were going to cut our time; that at least gives me the option to proceed or see if we could have rescheduled another day. My bill was $450+ (even if it was a $1) the establishment should have been up front with us and let us make that choice.
So as a result, we got a 20 – 30 minute rushed massage. My masseuse never even asked how the pressure was or how I felt. My masseuse did ask me what area he should focus on, which I answered back and shoulders. Because my masseuse was rushing and press for time, he didn’t even focus on my shoulders. He rubbed my left shoulder forgot to even touch my right.
Moreover, after everything was said and done my husband described his experience to me. He said that the paper I filled out for him when I checked us in, a male staffer ripped up in front of him. The male staffer said he couldn’t use it and made my husband fill out another sheet. Staffer could have politely explained that my husband has to fill out his own sheet. So simple. Let’s not abruptly rip up paper in front of a customer!
As a result, we got a 30min an express couples massage. The massage was not even mediocre. The worst $450ish I’ve ever paid.
For future reference, please tell your customer up front that their time will be cut, for example the front desk should be relaying this message not the masseuse. Moreover, if the appointment is late, like around closing time because they can’t even experience the rest of the Spa like Jacuzzi steam room etc. Also, I recommend you allow the customer to reschedule. It’s not like we were a no show, allow us to make the decision to proceed or reschedule so we can be able to experience the full “je ne sais quoi”!
But just a tad of light for future customer, I was speaking to some ladies that were experiencing the spa at the same time. The lady’s seemed very pleased and referred a masseuse name Eli. Those ladies were a delight after my horrible experience.
Had an emergency tried to cancel my appointment. The receptionist took my information told me they would call me back but never did & charge my card $300. Followed up because no one call me back and they said absolutely no accommodations could be made. Not only that but this was for my birthday. I would not recommend anyone coming here because they do not care about the customer only the money & it shows.
Blondell was so amazing. One of the best massages I have had. She customized it to me and was very attentive to my problem areas. Beautiful amenities. Very relaxing.
Nice spa! Sauna, steam room and jacuzzi are nice after the massage. Friendly staff! Only wish they offered co-Ed amenities after our couples massage.
Forgive me I forgot his name, Tully or Tilly maybe? (black guy, about 6 foot tall, half braided/half buzzed haircut w/ a shirt that said MASSAGE) was amazing helping me find the hotel and everything when I was super bent last night. Amazing customer service, wish I remembered his name
Went with a group of 11 women. The spa was spacious and accomodating. Blondell, the masseuse, has magical hands. Although the services are expensive and possibly overpriced, you are getting luxury and quality. The steam room was fantastic also. I didn't get to go in the soaking tub because it was full, but I felt extremely relaxed when I left.
