Westfield Garden State Plaza

I had an issue with sizing at another Burberry store I had bought my Kensington from. Pepe was awesome and able to fix the situation. I would recommend working with him!

Wasn’t allowed to try on a specific scarf in person before purchase because it was on display. The scarf was in arms length of me on a mannequin head at the center of the store. Client advisor, Shane, only offered a picture off of the web (which is where I originally saw it and came to try in person) and was told he can order one when the scarf was right there in front of me. Pure laziness if you ask me…

I want to start off by thanking their associate Nazlije. She was so patient and very informative about the different sizes and care of materials for what we came in for. Whenever we shop at luxury brands we like to see who will actually not judge by appearance and take the time in helping every customer with the same positive attitude as well as how well they attend to us. We appreciate people like her working with these brands who appreciate their customers. Thank you again for assisting us efficiently and being informative. Overall great experience compared to my last one. We will be back soon

They have such a bad tendency to literally breathe down your neck as you’re trying to shop around. I was doing some early Mother’s Day shopping, I got some things at Pandora & decided to step inside here afterwards.. Biggest mistake! I’ve never felt like such a criminal until all eyes were on me from the moment I stepped foot here. So upset at the way they make their customers feel by their body language cause I had a few things I wanted to buy but since I felt so uncomfortable with the employees being so close behind me every second, following me to every section of the store, that is why I left & didn’t buy anything!

I went to the Burberry store in garden state plaza over the past weekend for the vintage Burberry bucket hat. when i came inside a short Caucasian male who was at the door, followed me to the back wall and didn’t assist me. I asked him if they had a size L with a attitude he said no, I asked what size did they have with another attitude he says a S. little did he know I already order the hat in a size L, I just wanted to try it on in store to make sure I had the correct size. When I came inside the store a couple weeks back, a lady assisted me who was so nice and helpful who looked for the size and even let me try the hat on. Please hire more professional workers in that location, that actually wants to be at work and help out customers.

The guy in the picture is so rude and shouldn’t work here at all!!!

Great & friendly staff. They assisted me with a return with sneakers even thou they dont sell shoes. They have a nice clothing selection especially for women. They are willing to get what you want delivered to the store even if you don't buy it. Will definitely visit this store for future purchases.