JET

Dropped off an Evri parcel only to have the guy run out of the shop after me telling me to come and take my parcel away because I was sending an empty box! Who spends £7 to send an empty box? I ended up having to cut the box open to show them there was something inside!

This is our go to petrol station. Access is a bit tight occasionally but manageable. We collect our Evri parcels from here. They have a decent selection of goods. The cost of petrol is competitive, so my wife tells me.

Just plain ignorance, rudeness, unhelpful , disrespectful and clearly doesn’t enjoy the job even though been in it for about 20 years and absolutely no interest in helping any customers. He even closes early whenever he feels like it when you try to get petrol just waves his hand at you to shoo you away, it was 9:20 On a Sunday evening And they should close at 10Pm and kept shouting go away not my fault🤷. I’m sure jet would be better off having pay at the pump and completely losing the shop that is dirty and rotten, overpriced with most items close to Sell by date. As I customer would not want to spend more than a minute in that dirty rat infested looking place with a man that sits there doing nothing other than talking on his telephone for most of his shift or watching Bolliwood movies. Drive 100 m further and you have a Shell garage with extremely polite professional people. Just goes to show the interest of the company taking the building though last week they just replaced the Front door that since I went to secondary school always smashed you on the way out want people to realise what the kind of place it is before you step into it. ⛽️ 🤢🤦‍♂️🏃🚗🤢🥲

the most disrespectful person i have ever met ! first time i went a worker was so beyond rude to my partners mum, the second time he was trying to argue with my friend who couldn’t pay all her petrol money on her card and asked to pay some cash and he tried to refuse. And finally my partner was asked for ID and he gave it and the worker was so rude for no reason !! definitely do not recommend!

Went in to drop off a Hermes parcel. My code would not scan and they refused to help me by scanning it manually which they had done earlier on that same week The assistant was abrupt he started shouting at me and I said why are you being so unhelpful which he did not like. I’ve been in there previously and the staff have been unhelpful and they have an attitude. They need to consider some customer service

The man who works in here is AWFUL. He is so rude, has an awful attitude and lies when you politely ask to drop off Hermes parcels. Twice now he has claimed that his scanner is not working. When I told him I was surprised that the scanner was broken again after only being broken last week, he rolled his eyes at me and scanned and took my parcels. When he does take them, he throws them onto the pile, so beware if you are sending breakables. Today, he eyeballed the fact that I had two large parcels and refused to take them as ‘it’s a bank holiday.’ There was absolutely no reason he couldn’t have taken them as proven by the polite man who owns the shop on Tolworth Park Road. Avoid Jet at all costs - he will no longer earn my custom for petrol or anything else.

The cashier at this store is extremely rude especially when you want to drop off Hermes package. He often tells you to come back the other day as the scanning machine is broken and we suspect it is a lie as this happens too often. I should not have tried my luck but it happened again on Saturday afternoon when I tried to drop off a parcel, he annoyingly told me the pick up won’t happen until Monday so come back so he refused to accept the parcel. I asked the package to be scanned and to be kept at the store, as you would do at the other Hermes drop off shops , but then he replied that the scanning machine is broken! I wasn’t happy as I had to find another parcel shop in the end as the label will expire and that weekend was the only time to do this drop off.
I am thinking of complaining this matter to the Citizens Advise as it is not an appropriate conduct of service. (As I also can not find anywhere to complain in Hermes website.) It’s convenient to have a drop off point nearby but this person is too untrustworthy and while he is at this shop, this place should not exist as a Hermes shop.