Gas Station

Was grateful a fuel station wasn't too far from the centre of town! Polite man on the till.

Recently changed brand. Now Valero and is competing (and sometimes beating) pricewise with Sainsburys (opposite).

I refused to pay for a coffee as it poured over an inch from the top. I was informed this is normal. It isn't anywhere else I've brought a costa!

Payed to use the jet wash, which broke down after around a minute. I asked for a refund, he refused and said I most have broken it. Asked for details of the manager which he gave only to be told after ringing that he has nothing to do with the Esso garage. I would avoid this garage at all costs!!!

Just popped in to fill up, forecourt & shop appeared neat and tidy the staff were pleasant although fuel about 7p per litre more expensive than Astwood Bank where I had travelled from.

Poor - they overcharged me when I added a 99p flapjack box to my fuel bill of just over £80.00. Had I not noticed IT would have cost £9.99 so nearly extra £10 on my fuel bill. I even mentioned I'd never spent that much on a tank before. Partner took a photo of fuel reading. No proper apology makes me think it happens regularly? Beware if it might be a scam. Check your fuel reading and get a receipt every time!! Won't be using this garage again EVER!! No decent apology, made me very wary!!

Went to return an item I had purchased using Collect + and was dealt with by a miserable woman who clearly has no customer service skills.

Abigail Cottrell who posted three years ago is spot on. I have no doubt this is the same woman who I have just had the pleasure of meeting.

She did not greet me, waited for me to approach her, barely spoke unless it was grunts and seemed completely disinterested in working at this location let alone in a public place.

She was no help what so ever and I will go out of my way in going somewhere else now.

She must of really impressed whoever gave her a job as god knows how shes got employed with an attitude like hers.