Hassle Free Clinic

I want to give 1 star but they did give a reasonable service. But like 2-3 years back they discriminated me. I put my gender as "other, Male. I am from a different culture, I did not know what Cis-male means back then. The guy at reception got irritated "are you a biological male?" Then crossed out my choice and ticked "cis male". I asked what it ment and he was sarcastic. To cross out my answer to gender I choose seems hypocritical now I think about it. Couldnt care less what anyone identifies as so why cross out my choice. In a professional medical enviroment to do this seems discriminatory. Mentioning this incase it happened/happens to others

I just called in to ask for information on my file from 8 months ago, just for reassurance and the doctor of the office was no help whatsoever. He rushed the call as if he had no patience. It’s good places like this exist but sad people like that exist.

As someone without a family doctor, Hassle Free has been a godsend. Dr. Arlene is thoughtful, thorough, and kind; reception is great and super accommodating. If you need reproductive healthcare, I can't recommend them enough.

Came here for this first time and was called in 5 minutes after my scheduled appointment. Staff were extremely friendly and welcoming and I was out of there in about 45 minutes! Really grateful for the positive experience, would highly recommend!

Non-Canadian visitor here, and it was a great first experience with their focus on privacy and comfort. I felt seen and cared for by both clinicians who saw me. I would definitely return for regular check-ups if I lived here. Thank you for the quick and effective treatment!

Not great experience, the Dr. made assumptions about me and gave more push back to than necessary when I explained my symptoms. She pushed back against getting an ultrasound. The Dr. also did not provide said results of ultrasound and had them completed by the medical receptionist, who did not provide enough detail.

I’ve been a patient at this clinic for over 5 years and the experience I have varies.

In the beginning they were helpful, compassionate and empathetic. They are incredibly resourceful and responsible (as of this date) in ensuring all your records are on file (as far as I’m aware).

In 2020, there was an incident where I came in and was told that I was unable to change my IUD with a doctor because it wasn’t deemed “a medical emergency” given that COVID was at it’s peak. Although true, the doctor on site failed to show empathy or even care to hear why I came in and wanted it changed to begin with (was experiencing major discomfort and was overdue for a change). She refused to change it and gaslit me about coming into an appointment that wasn’t “necessary”.

The receptionists in person in my experience seem content and respectful vs to on the phone (rude and dismissive). I give this place 3 stars for their efforts that have helped me in the past but agree with the other reviews in regards to getting a 50/50 overall satisfied or dissatisfied experience.