Local Guides World
Photos — 5
Reviews — 6
Gorillas used to be super fast but now that Getir owns it, it takes 30 to 45 minutes sadly. Used to receive my groceries in 5-10 minutes.
Ok
Needed some groceries last minute and walked into this gorillas location not knowing anything about the app. Christian, Jojo, and staff were amazing and helpful. Really happy with the customer service!
Delivery guys ride electric bikes recklessly on the sidewalk! Speeding around corners. So many close calls with pedestrians. With so many small dogs and children in the area, these guys are dangerous! When my husband asked one to ride off the side walk, he screamed “I DO WHAT I WANT.” Yikes! Hope they leave the LIC area stat!
Efficient grocery service I am hooked!!
We were excited to try Gorillas. But our first order arrived missing the vast majority of why we had ordered and paid for. Zero quality control! And when we texted (in app) and emailed Gorillas, we have not yet received any response at all. So, now we have to spend the time and effort to do a formal credit card dispute. And we also had a Gorillas discount coupon, but they did not honor the discount! A horribly bad first impression by Gorillas!
***UPDATE*** — After about 12 hours, a Gorillas supervisor finally fixed all of the above issues, sincerely apologized, and also gave us a courtesy credit too, all of which was very thoughtful and much appreciated. And our next two Gorillas orders were handled and delivered perfectly. Accordingly, I have upgraded this review from one to three stars. And if things keep going well with Gorillas, I then will bump this review to four stars.
***PRO TIP*** — Always ask Gorillas to call you when they arrive, so that you have the cell number of their delivery guy/gal, just in case you need to get help. Because Gorillas does not have any phone help/support at all, like all other companies do. Which is why I never will give them five stars. Phone support is critical and a must-have for any company.
***UPDATE*** — After about 12 hours, a Gorillas supervisor finally fixed all of the above issues, sincerely apologized, and also gave us a courtesy credit too, all of which was very thoughtful and much appreciated. And our next two Gorillas orders were handled and delivered perfectly. Accordingly, I have upgraded this review from one to three stars. And if things keep going well with Gorillas, I then will bump this review to four stars.
***PRO TIP*** — Always ask Gorillas to call you when they arrive, so that you have the cell number of their delivery guy/gal, just in case you need to get help. Because Gorillas does not have any phone help/support at all, like all other companies do. Which is why I never will give them five stars. Phone support is critical and a must-have for any company.
