The Arc Baltimore

I recently got custody of my niece who is 5 and she has a sensory disorder falling under the autism spectrum, I applied online as I was referred by a wonderful respectful sweet woman from 211 I received an email from the Director of outreach asking what I’m applying for I explained to him my situation and also let him know that I am unaware of how the program works I’ve only had my niece for a few months so dealing with this is hard bc it’s so new to me. This Director had no passion at all and was rude in every email I eventually stopped replying because if this is the type of customer service the ARC has I want no parts of it families are dealing with enough the least you can have is some compassion and explain respectfully when someone is obviously telling you they don’t know and are new to this disability. Completely unprofessional!!!!

This old evil Nasty lady Name Mary stempler who handles the holiday is rude and very unprofessional and about to be sued for discrimination against a autistic child she took his pictures and threw them in trash because they got the pictures late who does that who take away their Xmas and tell the family they gonna purposely make sure they get denied and when I went to talk to management he said he was busy so he gonna take her word over mine SMH this place need to hire new people who love their job and love children with disabilities i tell you one thing blessings dont come to no one who takes from children happiness

My family and I have never been so disappointed in, Mary stempler in the outreach Dept. And, overseer
Of the, Adopt a Family, program..
We were denied the right to apply this year due us, not turning in photos , on time. What an unfair decision ! Try telling something like this to the autistic, children, in the family!😔

I had the pleasure of speaking with Mary Stembler who was the woman in charge. She got me set up with everything I needed to do to be adopted for Christmas since we lost my husband and my daughters father! She gave me so much information on things they do and what they could help with! She is an amazing woman and we are blessed to have her in our corner helping us thru a most difficult time! There are no words I could say that shows just what she meant to us and what she has done for us! Thank you Mary, The Arc, and the company who adopted us for this unbelievable blessing! We are forever grateful 🙏 🥰😘❤🎄

The kindness, hard working, and talented folks that work for the ARC prove everyone is capable of making a decent living. They help people with many needs and disabilities get jobs, education etc to live a productive life and be self independent.

Met and spoke with one black lady in Human Resources honestly cannot remember her name but she was EXTREMELY RUDE AND UNPROFESSIONAL. I thought this was supposed to be an organization that cared for individuals ; however if she worked in Human resources and was recruiting people I find that hard to believe. Her facial expression was just plain disgusting for no reason. TRY TO REPRESENT YOUR ORGANIZATION A LITTLE BETTER.

I am always gratefully overwhelmed when The Arc of Baltimore assist me and my family. When I go there, everyone speaks and are polite. They are courteous and very resourceful.

F.Y.I....Please do some research before calling places like The Arc of Baltimore. Some may think they have been treated poorly, when you may have spoken to a person with a certain disability....whom they employed. It's not to take away from your perspective or personal experience but it's possible to confuse sheer honesty with "unprofessionaism".