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Reviews — 8
Great service ! All the way to Malaysia with reasonable price .
Be careful, DO NOT USE FOR ANY INTERNATIONAL PACKAGES. They overpriced my luggage sent from CPH Denmark to Santiago, Chile. First 5000Kr, then up to 9200Kr. And finally, when it arrived home FEDEX would not hand me luggage as it was wrongly declared by CPH COURIER and had to pay 2200Kr. Jorgen never answered my emails or phone calls. Although time consuming I have started a case with Danish consumer protection mediation team. (Nævnenes Hus).
Unacceptable service and unprofessional behaviour
I recently moved from Denmark to Canada, with 5 moving boxes to ship. I paid more than 6000 DKK for this, and Courier Copenhagen promised a delivery within 7 days.
A few days after the pick-up, I still had no tracking links. I asked, and I was told that my parcels had been shipped to the wrong country - it turned out that it was a mistake from Courier Copenhagen. I had to ask updates several times, because the company was giving very little details regarding what happened.
When I finally received my boxes, 1 MONTH after, they were torn-apart. Meanwhile, Courier Copenhagen was hiding me the true story of what happened, and was barely answered my emails.
After I received the boxes, I asked for a compensation because I did not get the service I paid for. I got no answer to my multiple emails.
Based on these facts: I strongly recommend to stay away from Courier Copenhagen. The service was unacceptable, the behaviour was highly unprofessional and the communication was not transparent at all.
I recently moved from Denmark to Canada, with 5 moving boxes to ship. I paid more than 6000 DKK for this, and Courier Copenhagen promised a delivery within 7 days.
A few days after the pick-up, I still had no tracking links. I asked, and I was told that my parcels had been shipped to the wrong country - it turned out that it was a mistake from Courier Copenhagen. I had to ask updates several times, because the company was giving very little details regarding what happened.
When I finally received my boxes, 1 MONTH after, they were torn-apart. Meanwhile, Courier Copenhagen was hiding me the true story of what happened, and was barely answered my emails.
After I received the boxes, I asked for a compensation because I did not get the service I paid for. I got no answer to my multiple emails.
Based on these facts: I strongly recommend to stay away from Courier Copenhagen. The service was unacceptable, the behaviour was highly unprofessional and the communication was not transparent at all.
Today I got the best post service in my life. I was in qiute a troublesom situation, where my family got stuck in Cyprus and I had to deliver urgently some documents. There were two competent, helpful and devoted employees, who helped me to manage this task in the best way. Thanks a lot for a perfect service.
Not recommend at all. Expensive and poor customer service
Sent some important papers to Portugal. The papers were torn when i got there so I claimed insurance ( i paid for the premium service covering the insurance). Never got my money back , didn't get any solutions.
My time and money was wasted. I followed up w them for 3/4 months. At last i gave up.
Sent some important papers to Portugal. The papers were torn when i got there so I claimed insurance ( i paid for the premium service covering the insurance). Never got my money back , didn't get any solutions.
My time and money was wasted. I followed up w them for 3/4 months. At last i gave up.
Unfortunately I cannot recommend them-- they packaged my bike poorly (no padding or foam or spacers, just loose in a big cardboard box-- wheels taken off and packed with gears directly rubbing against the frame) and it was significantly damaged in shipping-- deep gouges in frame, significant areas of paint scratched off, bits of metal and paint from the frame all over the gears, brake hoods bent, bottle cage damaged, and rear derailleur bent and not working.
The person I talked to when I originally dropped it off was friendly and helpful, and said they ship bikes regularly and they might build a crate for it, he said I could just leave the bike with them rather than pack it up in their office myself. It was quite an expensive shipment but I liked the idea of having an experienced company carefully pack it up.
I've tried to contact them a few times over the past few weeks about this and they have not responded.
I have packed bikes myself in cardboard bike boxes for shipping many times in the past-- it's not too hard to wrap foam and bubble wrap around all the key parts, put in a fork spacer, and then pack the box with enough padding that it's not loose and rattling around.
The person I talked to when I originally dropped it off was friendly and helpful, and said they ship bikes regularly and they might build a crate for it, he said I could just leave the bike with them rather than pack it up in their office myself. It was quite an expensive shipment but I liked the idea of having an experienced company carefully pack it up.
I've tried to contact them a few times over the past few weeks about this and they have not responded.
I have packed bikes myself in cardboard bike boxes for shipping many times in the past-- it's not too hard to wrap foam and bubble wrap around all the key parts, put in a fork spacer, and then pack the box with enough padding that it's not loose and rattling around.
I went to Courier Copenhagen 3 times to send some large packages and each time they were so helpful! Jane helped me twice and made sure I got the best deal. She was so patient and nice...I felt like my things were being well taken care of. Would definitely recommend!