Groove Mazda Service

Caleb and Jordi were super friendly, helpful, responsive, and made the entire experience as smooth as possible! Great experience and will be going back for all my future service needs.

I had an excellent sales encounter yesterday at Groove with Sara. She demonstrated patience with all my inquiries, made efforts to secure a fantastic deal for me, and even stayed late to showcase the vehicle. The pricing was clear, no deceptive tactics were used, just a slight amount of persuasion, and I felt respected and acknowledged. I would certainly make a purchase from Groove Mazda again!

I booked a same day service appt with Groove Mazda after my check engine light came on. Ty was super polite and helpful. I had a couple questions after Blake sent the work order video explaining the coolant control valve needed to be replaced, which Ty and the other friendly woman at the counter (didn’t get her name) answered. I plan to bring my CX-30 back to Groove for any future service needs. Thanks!

Went in for an oil change and it was kind of a mixed bag. The guy at the desk was great (blanking on his name). He got me in and out quickly. In addition, there's a comfortable showroom to wait in.

On the other hand, I have a couple issues with the service side of things. They told me both my air filters "failed" the inspection, so I declined the service and then ordered new ones when I got home because literally anyone can change the filters on a CX-5. I was a little surprised because I don't drive the car that much and had replaced the filters less than a year ago, but took their word for it. When I went to remove the engine filter, though, I saw that it was in great shape still [I'll attach pics of both sides of the filter they told me needed to be replaced]. Went back to rewatch the inspection video that they had sent me and saw that they had quickly panned past the engine filter in that clip. Just feels sketchy. Mazda should be above this kind of thing.

Lastly, a small thing, but they must have attached a paper or something to the inside of the windshield while carrying out the oil change because when the car was returned to me there was a big, sticky strip of adhesive now stuck on the glass. Noticed it right away but didn't feel like getting back out of the car and asking them to remove it so I'll figure out how to get it off myself. Nevertheless, when I go to get my car serviced in some way, I'm not looking to have to tackle new issues upon getting it back, even if they're small and purely aesthetic.

My wife and I had searched for the right vehicle and found one on the Groove Mazda website. We were prepared for high pressure sales but we’re happily surprised when all we were met with was kindness and an outstanding experience. Our sales representative, Eloy, listened to us and worked to ensure our desires were considered with respect and integrity. Our finance representative, Kalley, was full of energy but most of all, stellar customer service. I will return to Groove Mazda and hope to be able to work with of both the individuals I now consider friends.

An Extremely Happy Customer

Update 12/12/23: I've had a couple of great interactions since my original review so I'm updating it. The service team has been very attentive, efficient and helpful. My service appointments have completed without a hitch and the couple times that I showed up without an appointment they were very helpful as well.
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Difficult for me to write this review because I like their sales team. However, service is clearly sub par. Went for standard service last week. The guy that “welcomed” me was quite abrupt and cut me off several times. I told him that I was pretty sure I had a slow leak in my tire. My service was done in about an hour and he told me that everything looked fine. Sure enough, my tire is almost flat one week later. If he’d spent an extra two minutes listening instead of being obnoxious I’m sure they could have found the leak for me and saved me a flat. Bottom line: I don’t think their service team cares much about service.

My family has purchased Mazda's from Groove Mazda many times now. Rebekah Tresslar was our sales representative. She was very professional, courteous and worked with us to get the right pricing for our vehicles. Upon pickup, my Mazda CX-9 was washed, detailed and ready to go! Rebekah answered all of my questions. She spent extra time going over all of the vehicles perks, and how to use everything before I left. My Mazda CX-9 is great; I get so many compliments! :)
I would definitely recommend Groove, and Rebekah for any car purchase!