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Reviews — 8
Shocking customer service from an “alleged line manager” and a customer service girl.
First no staff name badges to refer to names.
Finished shopping upstairs and took the escalator to the ground floor. I was 10 yards away and heard the radio “watch the guy with the reusable bag and perform bag check”. As many customers, I have no issue at all with bag search, my issue is with communicating through the radio with all customers beside the “line manager” hearing as well as customer close to the other customer service.
After I paid, I went upstairs to the guy and told him it is inappropriate to communicate in this manner and if I were you I would have went downstairs and spoke with the other colleague. He insisted that he communicated in appropriate manner. Shocking and disgrace especially if it is Sport Direct policy.
He even did not say at all we apologise for this!! I asked him in front other customers, how would you feel if it happened to you, no response.
I am really disappointed from such customer service and wrote a formal letter to the complaint department.
First no staff name badges to refer to names.
Finished shopping upstairs and took the escalator to the ground floor. I was 10 yards away and heard the radio “watch the guy with the reusable bag and perform bag check”. As many customers, I have no issue at all with bag search, my issue is with communicating through the radio with all customers beside the “line manager” hearing as well as customer close to the other customer service.
After I paid, I went upstairs to the guy and told him it is inappropriate to communicate in this manner and if I were you I would have went downstairs and spoke with the other colleague. He insisted that he communicated in appropriate manner. Shocking and disgrace especially if it is Sport Direct policy.
He even did not say at all we apologise for this!! I asked him in front other customers, how would you feel if it happened to you, no response.
I am really disappointed from such customer service and wrote a formal letter to the complaint department.
I met up at the door 17.55, to check if they had one specific football jersey. The door was already closed, and a shop assistant inside planting at the opening times (closing 18.00)
I am happy to take my business another place
I am happy to take my business another place
Spent over 80 pounds on goods. After paying, realised before leaving the store one of my items was wrong. Store could not refund money and only could give a voucher. Heads-up. #pfft
No one assisting at the foot/ trainers department, we waited for 20 minutes and still no one, we had to eventually go up to the cashier and ask if someone was serving at trainers and the answer was a definite no and they then proceed to walk away , I shouted them back and ask to get help. Had it not been that I was there with my autistic nephew and he had eventually found a pair he liked after searching other stores I would have not waited and just walked out. It wasn't as if the store was busy as it was dead. Not a shop I go to often but as a paying customer I expect at least some type of decent service and politeness. This was very lacking here so no wonder the store was empty. I for one will not go back,
My kids are always delighted to go in and pick some of their favourite Sneakers, football boots, swimming accessories, etc. There is always one or two discounts being applied to products.
Staff seem alright and responsive. We have never had issues shopping here.
Staff seem alright and responsive. We have never had issues shopping here.
Rude staff! On several occasions staff have harassed me and my kids whilst shopping, on my last visit my 4&5 yr old were told to stop touching/playing with footballs which I find shocking as most kids would want to purchase a football especially right at the till,
Union street store is not child friendly wouldn’t recommend for families.
When I mentioned that they have previously make remarks about my children the female replied ‘why do you come back?’
That is wonderful professional customer service is it?
Won’t shop there again ever.
Union street store is not child friendly wouldn’t recommend for families.
When I mentioned that they have previously make remarks about my children the female replied ‘why do you come back?’
That is wonderful professional customer service is it?
Won’t shop there again ever.
It's a nice store, packed with a wide selection of sporting equipment, clothing, and other items. You can find everything from jackets to shoes to underwear to footballs, hockey sticks and everything in between. It's quite pricey, but the items on sale at discounted prices are really affordable
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