Local Guides World
Basic hotel offering simply furnished rooms with microwaves, as well as free Wi-Fi & breakfast.
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Reviews — 8
I didn't think much from the service on the front desk. Rooms are ok for the money, but client service should be good regardless of the cost. It only takes kind and polite words.
We got placed here as the hotel we had booked had no spaces so they transferred us here... It was quite unhygienic (the stairs looked like they'd not seen a hoover in months) and dated. We awoke to a horrible strong fried smell which lasted hours from about 6am till about 8.30am. we actually left the hotel early by one night as we could not stand the idea of smelling this monstrous smell for a second morning. It wouldn't have been a choice to book this place.
Not very guest friendly.
Good:
- Amenities such as fridge, microwave, kettle, teas and coffees, TV
- Inside of fridge clean
- Inexpensive compared to average London rates
- Free breakfast of good quality 👍
Bad:
- Shower runs cold and is broken
- Inside of microwave very tatty
- Inconsistent cleaning job
- Wi-fi does not work at all and 4G connection extremely bad
- Negative experience with the receptionist staff upon arrival
Ugly:
- Room in a terrible state. Food(?) stains on ceilings, walls, light switch!!!
- Dirty handles
- Thick build-up of black mould around rim of shower from inconsistent cleansing
- Cobwebs!!
- Duvets and mattresses need to be replaced or better hidden
I was prepared for wear and tear, but still expected a clean room and functioning shower! But I did not manage to get a single shower during my time spent here, and was very unsettled and underwhelmed.
The thought of touching handles or opening the fridge/microwave door or turning the light switch on with my bare hands made me feel uncomfortable, because I didn't know what they had cleaned and what they had not.
I would have preffered a clean and functional en-suite room with no amenities to what I was provided with. The least a hotel should be doing is cleaning room surfaces down thoroughly after each use!
If the hotel staff kept room maintenance to half the standard the kitchen staff kept breakfast service, this would definitely be at least a "3 star hotel". But the receptionists, cleaners and managers are definitely letting their kitchen staff down, as the state of the rooms makes you sceptical about the quality of the breakfast.
What I was expecting:
Clean, guest friendly double room with ~functional shower and wifi~
What I got:
Slapdash cleaning job, double bed in a single room and NO Internet connection 👎
Good:
- Amenities such as fridge, microwave, kettle, teas and coffees, TV
- Inside of fridge clean
- Inexpensive compared to average London rates
- Free breakfast of good quality 👍
Bad:
- Shower runs cold and is broken
- Inside of microwave very tatty
- Inconsistent cleaning job
- Wi-fi does not work at all and 4G connection extremely bad
- Negative experience with the receptionist staff upon arrival
Ugly:
- Room in a terrible state. Food(?) stains on ceilings, walls, light switch!!!
- Dirty handles
- Thick build-up of black mould around rim of shower from inconsistent cleansing
- Cobwebs!!
- Duvets and mattresses need to be replaced or better hidden
I was prepared for wear and tear, but still expected a clean room and functioning shower! But I did not manage to get a single shower during my time spent here, and was very unsettled and underwhelmed.
The thought of touching handles or opening the fridge/microwave door or turning the light switch on with my bare hands made me feel uncomfortable, because I didn't know what they had cleaned and what they had not.
I would have preffered a clean and functional en-suite room with no amenities to what I was provided with. The least a hotel should be doing is cleaning room surfaces down thoroughly after each use!
If the hotel staff kept room maintenance to half the standard the kitchen staff kept breakfast service, this would definitely be at least a "3 star hotel". But the receptionists, cleaners and managers are definitely letting their kitchen staff down, as the state of the rooms makes you sceptical about the quality of the breakfast.
What I was expecting:
Clean, guest friendly double room with ~functional shower and wifi~
What I got:
Slapdash cleaning job, double bed in a single room and NO Internet connection 👎
The worst place we have ever stayed at. We were booked in for two nights paying an extra fee for full English breakfast.
At check in they take £50 as a deposit (despite full payment made online)
Once all that is done they inform we are to be placed at a sister hotel which they state has free parking, which is in a busier part of town. We come to this hotel and there is no parking at all and we have an offer for a sandwich for breakfast when money was taken for a full English and parking ??
They refuse to refund our money despite us having to pay money , faced with the most unfriendly staff that is not willing to help customers.
Never would recommend.
Very unprofessional staff !
At check in they take £50 as a deposit (despite full payment made online)
Once all that is done they inform we are to be placed at a sister hotel which they state has free parking, which is in a busier part of town. We come to this hotel and there is no parking at all and we have an offer for a sandwich for breakfast when money was taken for a full English and parking ??
They refuse to refund our money despite us having to pay money , faced with the most unfriendly staff that is not willing to help customers.
Never would recommend.
Very unprofessional staff !
The location was great. Walking distance to the train station, shops and local park.
The staff weren't friendly but weren't rude either. I understand why though. There are alot of very weird people staying at this hotel. I probably wouldn't want to communicate with them either.
The room was not good enough.
Biggest problem being the black mold covering the bathroom. The window in the bathroom didn't close. The internet was a huge issue. It was slow and had terrible reception. Inside the room my phone had terrible reception aswell.
There was alot of noise coming from above us during the night. As if someone was walking around unable to sleep. This was very annoying for my wife who struggled to sleep because of it.
No coat hangers in the wardrobe, no clue why.
Positively, the room had a kettle and a microwave with a few coffees and teas provided. We had clean towels everyday. The heater was brilliant and worked effectively. The bed was very comfortable and the staff were very helpful when we requested a second duvet.
The breakfast situation was okay. The dining room was cramped but we had seating every morning. There was a nice variety of English style breakfast, hot tea and coffee, cereals, bread, toast, jams, milk and orange/apple juice. Nothing was of a high standard. But it was better food than we expected.
I wouldn't stay there again. But it is worth the money.
The staff weren't friendly but weren't rude either. I understand why though. There are alot of very weird people staying at this hotel. I probably wouldn't want to communicate with them either.
The room was not good enough.
Biggest problem being the black mold covering the bathroom. The window in the bathroom didn't close. The internet was a huge issue. It was slow and had terrible reception. Inside the room my phone had terrible reception aswell.
There was alot of noise coming from above us during the night. As if someone was walking around unable to sleep. This was very annoying for my wife who struggled to sleep because of it.
No coat hangers in the wardrobe, no clue why.
Positively, the room had a kettle and a microwave with a few coffees and teas provided. We had clean towels everyday. The heater was brilliant and worked effectively. The bed was very comfortable and the staff were very helpful when we requested a second duvet.
The breakfast situation was okay. The dining room was cramped but we had seating every morning. There was a nice variety of English style breakfast, hot tea and coffee, cereals, bread, toast, jams, milk and orange/apple juice. Nothing was of a high standard. But it was better food than we expected.
I wouldn't stay there again. But it is worth the money.
Excellent hotel. You don’t really need much. Good price and free English buffet breakfast. What more could you ask for. I saw the reviews but I wanted to see it for myself and honestly it was fine. It’s a little out dated but it’s reasonable for the price staff are always helpful and available as I had some issues with my room key. Overall definitely will be back.
The hotel was not at all what I was expecting. The front door of the building I was staying in didn't close properly or lock, the electronic on my room didn't work as expected and because the fire alarms in the building hadn't had their batteries changed, they beeped all through the night. In addition, the walls are paper thin and I was woken up in the night by someone in a room above me waking up in the early hours and using their bathroom.
To add to this, the room booking I had was 'bed and breakfast', except the 'continental breakfast' that was advertised was nothing more than a small selection of cereals and a loaf of bread served in a laundry room just outside of the main office of the hotel. I cannot recommend this place at all.
To add to this, the room booking I had was 'bed and breakfast', except the 'continental breakfast' that was advertised was nothing more than a small selection of cereals and a loaf of bread served in a laundry room just outside of the main office of the hotel. I cannot recommend this place at all.
