Knock Medical Centre

Receptionist has no comprehension. Told me I had to register with a gp in Wales whilst at uni as I was 'no longer a resident'. Made it seem like I was wasting their resources. I understand this is commonplace, but I require bloods to be taken annually, something requested by the Royal. How hard is it to fit me in for an appointment whilst I'm home for a week?

Impossible to get an appointment. Receptionist don't want to know. Finally got through after an hour of the line being busy and they hung up on me. Just to think we pay these peoples wages

If the practice intends to continue long term with setting a time limit to ring for a callback from a GP, and restricting the number of daily callbacks available, then it might be an idea to upgrade the phone system to handle the volume & intensity of calls this restricted access inevitably generates, maybe some sort of queuing system so people aren’t just cut off. 126 call fails and repeated hits of the redial button just to get through today, I don’t know how older & more vulnerable patients can realistically be expected to cope with this. I’m sure it puts the reception staff under a lot of pressure too.

This surgery deserved recognition and an award for being so organized and efficient. Alan the practice manager is obviously very good at his job, and the doctors and nurses and superb and care about their patients. Nothing is ever too much trouble and easy to get an appointment if required. Thano

Well managed. Caring Doctors and Nursing team.

Doctor phoned me as part of a call back service and started by saying he was very busy and I shouldn't take up to much of his time.

Neglect sons ears. Wrote nothing in my medical notes about when my car was burnt out. Dr Ross comes to my house in March 2015 demanding to take my son to his opponents. Did Dr ross not understand I had only been threw a serious car arson attack and my children lost all there parms and carseats . I have been insults by health visitors and doctors in this medical centre . Made a complaint guess what Cover up . NO COMPASSION in this medical centre . 😢