Coolangatta Vets (Twin Towns)

The staff here are amazing. They are so professional and caring. And Andrew the vet went above and beyond to help my fur babies. And because I'm disabled they tried to help me as much as they could financially and let me know how much everything was going to be so I didn't have any unwanted expenses. I thought it was the end for one of my babies but Andrew fixed him and he's still here by my side as my support like he always has been. 💜🐾🫶🐾

Don’t normally do these reviews but here I am. I have been using this location for my pets for the last 28 years. The original owner Dr. Andrew was fantastic, so lovely and so caring, I would not go anywhere else if you paid me. Since it changed hands maybe 5 or 6 years ago (a few times) , we have had nothing but disappointment. No one knows our name or greets our pets by name , every time we go there it’s like we have never been there before and they have no clue who we are let alone who our pets are.

I showed up there today to my dog being greeted warmly, (she had no clue what his name was even tho it would have been on the computer screen) no clue what my name was (even tho it would have been on her computer screen) Then go in to see the vet and he doesn’t greet my dog by name even though he has been treating him for the last 3 years. What happened to customer service? What happened to making people feel like they are doing the best for our pets by keeping up the ever increasing expense and upkeep and care for them ? Where is the sense of community?

We had a very traumatic experience at this vet 5 years ago with our last dog, we had EVERY reason to find another vet but chose to stay loyal and give them another chance as they had just taken over and of course there was some teething problems. But now I feel I have given this practice enough time to have things sorted. This place is just not “personal” enough for my liking and it’s time for me to find a practice that will welcome me and my 3 pets with the warmth and reassurance I am looking for.

Great, professional and caring service, for my four-legged grand-hotdog 🐕

Arielle was fantastic. Since bringing my first pet to her, I have introduced all six animals. Their service and her skills to calm a worried client, are brilliant. Don't hesitate to come here. AWESOME

Many thanks to all at the Vets, very caring and very helpful
This his YoYo now very health AND enjoying a cookery show, thanks again Dilys and John.

The veterinarians here are fantastic and provide great feed back and information on your pets and any problems you might have. They are not attached to a store like more and more are these days and as a result aren't pushing products on you unless you actually require them. My dog has had major issues and I have been to a few in the area and trust these guys the most with her care. They do have those monlthy plans that help if your animal requires multiple trips per year. The care plan they offer does not cover as much as their competitors, however you get what you pay for and these guys are worth the extra.

Colin is the new vet and he is very caring and I found him to be very knowledgeable. He takes the time to talk and really cares about your pets well being. Not just prescribing expensive drugs .. excellent results that I have not been able to get from anyone else